IT Support Apprentice Fulcrum Electricity Assets Ltd

Estio Training has an exciting new opportunity for an IT Support Apprentice with Fulcrum, a leading utilities service provider, based in Sheffield, South Yorkshire.

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Closing date: 07 Nov 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday - Friday

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    21 Nov 2017

  • Date posted

    27 Sep 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

Your duties and responsibilities in this role will consist of:

  • Laptop / pc setup.
  • Mobile setup.
  • Support of all users.
  • Supporting remote devices.
  • Asset management.
  • Application support.
  • Starter and leaver setup.
  • Email / exchange management.
  • Printer management.
  • Security system management.

Requirements and prospects

Desired skills

  • Ability to analyse and resolve issues.
  • Ability to provide explanations/solutions in a confident and professional manner to partners and staff of all levels.
  • Organisation and time management skills with the ability to meet deadlines.
  • Excellent I.T. skills and understanding of various packages.
  • Ability to work as part of a team but be able to work under own initiative.
  • Ability to work productively amidst frequent interruptions and remain calm under pressure.
  • Discretion and the ability to work in a highly confidential environment.

Personal qualities

  • High degree of accuracy and attention to detail.
  • High order of interpersonal skills to gain credibility and maintain positive relationships with staff, partners and external parties.
  • Demonstrates an excellent customer/client service focus.
  • Pleasant, approachable, patient and polite.
  • Demonstrate a flexible approach to work and an ability to multi task and to travel to other sites if required.
  • A self-motivated problem solver.

Qualifications required

5 GCSE’s at grades A*- C or equivalent (including English Language and Maths)

Future prospects

The role offers long term security and the opportunity to progress into a permanent position.

About the employer

Fulcrum is the UK’s leading utilities service provider with multiple awards to their name. They provide technical engineering, design, project management, consultancy and audit services across gas and multi-utility connections. Fulcrum are the only independent utilities infrastructure provider covering the whole of Britain and have a track record of excellence in customer service and a rich heritage that includes British Gas


Fulcrum Electricity Assets Ltd



Europa View


S9 1XH

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Training provider

The Estio Training programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive ten weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience.

This apprenticeship will give you a Level 3 Infrastructure Technician Standard with training in areas such as:

  • Functional skills, Maths L2 and English L2
  • PC Fundamentals & Customer Service Skills
  • Business Processes & Network Fundamentals
  • Cloud Services
  • Coding & Logic
  • CompTIA A+
  • Networking and Architecture

Some of these modules will include an option to take an examination in order to receive a professional certificate.

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider

Estio Training

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd


Scarlett Uttley 0133500333

Before you apply

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Closing date: 07 Nov 2017