Apprentice Infrastructure Services Analyst Springer Healthcare

Springer Nature is currently looking to introduce apprenticeships across our Technology discipline. One of these apprentices will sit within our IT Operations department, working and providing support to internal customers across the business, on platforms such as Cisco Unified Communications as well as video conferencing infrastructure.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Oct 2017

Apprenticeship summary

  • Wage

    Competitive salary

  • Working week

    Monday-Friday

    Total hours per week: 37.50

  • Apprenticeship duration

    15 months

  • Possible start date

    23 Oct 2017

  • Date posted

    26 Sep 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number

    VAC001314477

  • Positions

    1 available

 Every day, around the globe, our imprints, books, journals and resources reach millions of people, helping researchers and scientists to discover, students to learn and professionals to achieve their goals and ambitions. The Company has almost 13,000 staff in over 50 countries.

This is an excellent opportunity to join a forward-thinking, innovative team working on the latest technologies.

Key responsibilities:

  • After appropriate induction into the systems, you will act as operation support of both on-premise and cloud based Cisco Unified Communications
  • Workflow management, manage incidents and requests through our workflow management tools.
  • Assist in the transition from an on-premise platform to cloud
  • Identify and execute service improvement activities, as guided by line management
  • Support the development and deployment of new infrastructure services
  • Support the delivery of planned system changes
  • Ensure appropriate services are monitored effectively, with appropriate response to monitoring alerts

Requirements and prospects

Desired skills

  • Proactively wanting to learn and understand both the technology but also how large, global organisations work
  • Clear and concise communication skills

Personal qualities

  • Collaborative and team player
  • The ability to problem solve

Qualifications required

A minimum of 5 GCSEs (or equivalent qualifications) at grade C or above including English and Maths. 

Future prospects

96% of Arch Apprentices move straight into the destination of their choice when they finish their apprenticeship with many seeing their salary go up immediately post-apprenticeship!

Things to consider

Before you apply for this role, have you asked yourself: Do I live close enough to King's Cross that I could commute there and back every day? Do I meet the qualifications required for this role? Am I available to start an apprenticeship within the next two months? Do I want to work in the IT industry and have I researched into it? The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

About the employer

Springer Nature is one of the world’s leading global research, educational and professional publishers. It is home to an array of respected and trusted brands and imprints, with more than 170 years of combined history behind them, providing quality content through a range of innovative products and services.

Employer

Springer Healthcare

Address

Glasshouse Building

2 Trematon Walk

London

N1 9FN

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Training provider

Arch is one of the biggest providers of digital & IT talent into industries in the UK.  Recently judged 'outstanding' in all areas measured by Ofsted, we deliver training to the existing workforce or help recruit new talent into businesses through apprenticeships. 


We work with the likes of Google, Facebook, The Guardian, Barclays, John Lewis, Waitrose as well as partnering with organisations and providing qualifications from Microsoft, CompTIA and Squared Online (the digital marketing qualification developed with Google) to deliver training of the highest quality.

Level 3 Infrastructure Technician

An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and troubleshoot non-routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisation's productivity.

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider

BC ARCH LIMITED

Applications for this apprenticeship are being processed by BC Arch Limited

Contact

Stephanie Khan stephanie.khan@archapprentices.co.uk


This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Oct 2017