Peugeot Citroen DS Customer Service Advisor Apprentice Peugeot

The role of a Customer Service Advisor Apprentice is to provide each and every one of our customers with consistently high levels of service at every contact with our dealerships.

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Closing date: 27 Oct 2017

Apprenticeship summary

  • Weekly wage

    £140.00

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    A typical working week could be 40 hours Monday to Friday 8.30am – 5.30pm, however each of our Dealers will have different requirements.

    Total hours per week: 40.00

  • Apprenticeship duration

    24 months

  • Possible start date

    30 Oct 2017

  • Date posted

    26 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001314340

  • Positions

    1 available

The Apprenticeship Programme is geared toward training the right candidate to become a qualified Customer Service Advisor. But what does a Customer Service Advisor actually do?

The Customer Service Advisor role varies slightly by employer based upon the specific needs to the location. The below explanation is therefore a guide to support you in understanding what the role might entail.

A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work.

They will handle administrative and customer relations aspects of service department operations.

Their duties may vary slightly from employer to employer depending on the size of the company, but they commonly include:

• Interpreting customer concerns and comments and liaising with technicians
• Booking/scheduling vehicle services
• Liaising with customers about any additional work required
• Estimating time and costs associated with repairs
• Handling customer complaints
• Responding to customer requests
• Tracking the vehicle through the workshop.


Requirements and prospects

Desired skills

The Peugeot Citroen DS Academy commit to supporting the development of its Apprentices technical, employability and broader personal development skills, to ensure they can progress and develop their career.

That is why when it comes to selecting the right people to become Peugeot Citroen DS apprentices, it’s as much about attitude as it is about vocational and academic success.

That’s why in addition to the qualifications we require from you, we’ll also look for you to possess the following key behaviours.

From problem-solving abilities to an enthusiasm for our industry, these are all attributes that will be vital in your role at Peugeot Citroen DS and will be assessed throughout the application process.

• Willingness to learn
• Team working/working with others
• Motivation for the role/automotive and engineering interest
• Personal responsibility and career ownership
• Problem solving

Personal qualities

  • All of our opportunities receive a really good response and so we're looking for you to demonstrate why you stand out from the crowd.
  • We're not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process.

Qualifications required

Prior Attainment:

GCSE (or equivalent) grade A*-C or 9-4 in Maths and English.

Predicated grades are accepted.

 

Future prospects

There are lots of opportunities to develop your career within our expanding Dealer Network. Your early development is carefully mapped through your Apprenticeship journey with your learning focused toward achieving an industry recognised qualification that's recognised across the Motor Industry. This is the grounding for your future development within the network and opportunities exist, once qualified, to further develop your skills and to move into new roles.

Things to consider

We welcome applications from everyone irrespective of gender and ethnic group and appointment will be based on merit alone. Being committed to equal opportunities, if you have a disability please state this during the application process. Measures will be put in place to support you through your application and apprenticeship journey. Our Dealers dictate the remuneration that our learners receive. All Dealers are required to pay, at least, The National Minimum Wage. The National Minimum Wage (NMW) for Apprentices is £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Wage for apprentices applies to both time spent on the job plus time spent training.

About the employer

Automotive PSA Groupe Dealership.

Employer

Peugeot

Address

Bumpers Lane

Sealand Industrial Estate

Chester

CH1 4LT

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Training provider

Training delivered is on-the-job training by a visiting assessor for the Advanced Apprenticeship Framework which will include NVQ Level 2 with progression onto level 3. This is supported with coaching and assessment in your normal working environment.

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

Peugeot Citroen Apprenticeships

Applications for this apprenticeship are being processed by Citroen Uk Ltd

Contact

Catherine McHugh catmchugh@calexuk.com


Before you apply

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Closing date: 27 Oct 2017