Peugeot Citroen DS Customer Service Advisor Apprentice Peugeot
The role of a Customer Service Advisor Apprentice is to provide each and every one of our customers with consistently high levels of service at every contact with our dealerships.
Closing date: 27 Oct 2017
The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).
Total hours per week: 40.00
Possible start date
30 Oct 2017
26 Sep 2017
Intermediate Level Apprenticeship
The Apprenticeship Programme is geared toward training the right candidate to become a qualified Customer Service Advisor. But what does a Customer Service Advisor actually do?
The Customer Service Advisor role varies slightly by employer based upon the specific needs to the location. The below explanation is therefore a guide to support you in understanding what the role might entail.
A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work.
They will handle administrative and customer relations aspects of service department operations.
Their duties may vary slightly from employer to employer depending on the size of the company, but they commonly include:
• Interpreting customer concerns and comments and liaising with technicians
• Booking/scheduling vehicle services
• Liaising with customers about any additional work required
• Estimating time and costs associated with repairs
• Handling customer complaints
• Responding to customer requests
• Tracking the vehicle through the workshop.
Requirements and prospects
The Peugeot Citroen DS Academy commit to supporting the development of its Apprentices technical, employability and broader personal development skills, to ensure they can progress and develop their career.
That is why when it comes to selecting the right people to become Peugeot Citroen DS apprentices, it’s as much about attitude as it is about vocational and academic success.
That’s why in addition to the qualifications we require from you, we’ll also look for you to possess the following key behaviours.
From problem-solving abilities to an enthusiasm for our industry, these are all attributes that will be vital in your role at Peugeot Citroen DS and will be assessed throughout the application process.
• Willingness to learn
• Team working/working with others
• Motivation for the role/automotive and engineering interest
• Personal responsibility and career ownership
• Problem solving
- All of our opportunities receive a really good response and so we're looking for you to demonstrate why you stand out from the crowd.
- We're not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process.
GCSE (or equivalent) grade A*-C or 9-4 in Maths and English.
Predicated grades are accepted.
Things to consider
About the employer
Training delivered is on-the-job training by a visiting assessor for the Advanced Apprenticeship Framework which will include NVQ Level 2 with progression onto level 3. This is supported with coaching and assessment in your normal working environment.
Customer service > Customer Service Practitioner
Peugeot Citroen Apprenticeships
Applications for this apprenticeship are being processed by Citroen Uk Ltd
Catherine McHugh firstname.lastname@example.org
Before you apply
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Closing date: 27 Oct 2017