Business Support Apprentice Abis Technology Limited

Do you have good communication skills and a passion for excellent customer service? We have a fantastic opportunity with a growing business within close public transport links. You will have varied responsibilities so those who like change, this role is for you!

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Closing date: 22 Oct 2017

Apprenticeship summary

  • Weekly wage

    £140.00

  • Working week

    Monday – Friday 8.30am – 5.00pm

    Total hours per week: 40.00

  • Apprenticeship duration

    13 months

  • Possible start date

    30 Oct 2017

  • Date posted

    25 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001314064

  • Positions

    1 available

The main purpose of the role will be to provide customers support with queries over the phone and online.

You will report directly to the Office Manager.

Main Duties and responsibilities would include:

  • Receiving inbound calls and online queries from members of the public regarding returns, exchanges, repairs and refunds
  • Managing returned products, testing and reboxing
  • Group existing items in the warehouse for resale or disposal
  • Attention to detail is paramount ensuring the orders are marked and dispatched in a timely manner as well as ensuring the correct courier service is used.
  • Updating stock levels for the organisation ensuring any discrepancies are reported
  • Administer quotes, estimates, invoices and other information as required
  • Managing customer information (in accordance with data protection act)
  • Managing customer feedback

Requirements and prospects

Desired skills

  • Good customer service skills
  • Some prior knowledge or experience of working in a customer service environment is desirable
  • Excellent communication skills (both spoken and written English)
  • Good numerical skills (for the preparation of quotes etc)
  • Computer literate
  • Proficient with email and Windows/Microsoft packages
  • Ability to cope and thrive in a fast-paced environment
  • Excellent telephone manner
  • Good problem-solving abilities

Personal qualities

  • Mature
  • Organised
  • Positive attitude towards work

Qualifications required

A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Future prospects

A full-time position would be available for the right candidate on completion of the apprenticeship and subsequent progression to a further qualification

Things to consider

Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.50 per hour. This is the legal minimum pay per hour applying to 16-18-year-old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies. It is highly important that you do not contact the Employers directly – any attempt of this may invalidate candidate’s application. Should you have any queries regarding your Application or the job itself, please contact your 3aaa Training Academy.

About the employer

ABIS was originally founded in 2004 and started trading in the UK since 2009 and has grown to provide the most affordable consumer electronics in UK, Europe and rest of the world. We manufacture various electronic products, and we specialise in the manufacturing of Projectors. We widely distribute all kinds of consumer electronic products. Our main products include security systems, education hardware, interactive screens, televisions, projectors and projectors screens

Employer

Abis Technology Limited

Address

Unit 80

Woodside Business Park

Birkenhead

CH41 1EP

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Training provider

The Apprentice will work towards a Level 2 Advanced Apprenticeship in Customer Services. The qualifications consist of:

  • Level 2 Diploma in Customer Service
  • Level 2 Functional Skills English, Maths & ICT (if applicable)

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

ASPIRE ACHIEVE ADVANCE LIMITED

Applications for this apprenticeship are being processed by ASPIRE ACHIEVE ADVANCE LIMITED

Contact

applyliverpool@3aaa.co.uk


Before you apply

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Closing date: 22 Oct 2017