Customer Service Apprenticeship GREEN MONKEY AV LTD

We are currently looking to recruit a Customer Service Administrator to join our dedicated team at Green Monkey Audio Visual. You must be enthusiastic, confident, hardworking and willing to learn new skills. You will need to be confident speaking to customer/suppliers on a daily basis and be able to deal with all queries.

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Closing date: 25 Nov 2017

Apprenticeship summary

  • Weekly wage

    £160.00 - £190.00

  • Working week

    Monday-Friday 9-5 with 1 hour unpaid lunch break

    Total hours per week: 35.00

  • Apprenticeship duration

    52 weeks

  • Possible start date

    27 Nov 2017

  • Date posted

    25 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Processing Orders

Using the internal systems you will be responsible for processing orders through the whole sales cycle. This can include taking customer orders over the telephone, processing website orders and communicating relevant information to customers in support of the sales process. Strong organisational and time management skills essential. You will be responsible for ensuring timely delivery of all orders to our customers, chasing up outstanding information or documentation and passing this onto customers.

Dealing with incoming enquiries

As customer service assistant, you’ll engage with our customers over the phone, email and via our live chat function, and will be responsible for responding to and directing as appropriate. You will present a professional and courteous image of the Company at all times, answer incoming enquiries quickly and without delay and maintain high standard of customer service. It is crucial that the successful candidate have an excellent telephone manner, keen eye for detail, and commercial & business awareness.

Raising Quotations

A large part of the role is to answer customers’ questions, providing advice and price quotations. Full training (especially on the more technical products) will be provided to ensure the right products are delivered at the right prices. A high level of autonomy comes with the role, so the successful candidate will be a responsible and driven individual.

Converting Quotations & New Business

Using the internal systems you will be trained to follow up and convert quotations to orders, and going forward even data-mine our systems to look for new business opportunities. This may involve internal sales management or passing opportunities to the external business development executive.                               

Requirements and prospects

Desired skills

  • Good communication and administrative skills required.
  • Good telephone skills.
  • Good organisation skills. Able to take direction. 
  • Be able to ask questions and take own initiative.  

Personal qualities

  • Friendly,
  • confident,
  • approachable candidate required who has the can do attitude.
  • Full training will be given.
  • We want an individual who isn’t afraid to ask questions or query why/how we do things.
  • If they have any ideas, be confident enough to share with the team.

Qualifications required

Math's & English or equivalent.

Future prospects

Full time position after the apprenticeship.

About the employer

Audio Visual-Installation & reseller of certain AV equipment, consumables & accessories,




Houldsworth Mill & Arts C 4Th Floor

Houldsworth Street



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Training provider

  • Standard in Customer Service
  • Functional Skills if applicable

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider


Applications for this apprenticeship are being processed by Intec Business Colleges


Terri Gamble 01788514265

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Closing date: 25 Nov 2017