Customer Service Apprenticeship A M Fire & Security Group

An excellent opportunity to develop your career within this Customer Service Environment.

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Closing date: 23 Oct 2017

Apprenticeship summary

  • Weekly wage

    £225.00

  • Working week

    Monday to Friday 8.30am - 5pm with one hour for lunch

    Total hours per week: 37.50

  • Apprenticeship duration

    13 months

  • Possible start date

    24 Oct 2017

  • Date posted

    25 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001313925

  • Positions

    1 available

DUTIES:

  • Taking and making inbound and outbound calls from and to Customers and Engineers.
  • Tracking and logging calls and responding quickly, efficiently and professionally.
  • Supporting and working with the Administration team on the Service/Engineering aspects of the business.
  • Using the existing CRM system effectively.
  • Document management and ICT including scanning, filing and retrieval.
  • A.M Fire & Security Group is a well-established business that prides itself on professionalism and integrity.

Requirements and prospects

Desired skills

  • Computer literate, a basic understanding of Microsoft Office would be advantageous.
  • Good communication skills and ability to engage with internal and external customers.

Personal qualities

  • Team and customer orientated and able to complete multiple tasks within agreed timelines and in line with customer and employer expectations

Qualifications required

  • GCSE Grades A to C would be advantageous but not a requirements as Grades D to E would be acceptable.

Future prospects

It is anticipated that upon successful completion of the Apprenticeship, and assuming good performance, that a permanent position will be available.

Things to consider

Multi-tasking, a lively office, busy and often time sensitive tasks. There is a bus route and train station nearby but the applicant will need ensure they are happy with the transport connections and times. Parking is challenging as none on sight.

About the employer

Professional Fire and Security Systems.

Employer

A M Fire & Security Group

Address

English Business Park Unit 7

Hove

BN3 7ET

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Training provider

  • Pearson Combined BTEC Level 2 Diploma in Customer Service
  • Functional Skills Qualification in Mathematics (Level 1)
  • Functional Skills Qualification in English (Level 1)
  • Personal Learning & Thinking Skills
  • Employment Rights & Responsibilities

Apprenticeship framework

Customer Service

Training provider

REWARDS TRAINING RECRUITMENT CONSULTANCY LIMITED

Applications for this apprenticeship are being processed by Rewards Training Recruitment Consultancy

Contact

Terry Chippington 01293224217 terry.chippington@rewardstraining.co.uk


Before you apply

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Closing date: 23 Oct 2017