Customer Service Apprentice THAT LEAF COMPANY LTD

An exciting opportunity has arisen for a Customer Service Administrator who will progress with the company to management level.

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Closing date: 25 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    30 hrs/week; Mon-Fri 10am – 4.30pm (1/2 hr lunch)

    Total hours per week: 30.00

  • Apprenticeship duration

    15 months

  • Possible start date

    26 Oct 2017

  • Date posted

    25 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Main Duties:

  • Creating computer codes for new items
  • Taking orders
  • Pulling & Checking orders
  • Raising invoices
  • Taking payments using Credit Card Machine
  • Dealing with couriers
  • Checking Goods in
  • Stock Taking
  • Dealing with customers by telephone and email
  • Updating social media platforms

Requirements and prospects

Desired skills

  • Excellent Communication Skills (Written and Oral)
  • IT skills
  • Time Management and the ability to work to deadlines
  • Problem solving skills
  • Interpersonal skills
  • Willingness to develop and learn new skills

Personal qualities

  • Initiative
  • Planning and organising
  • Performing under pressure
  • Adaptability
  • Team working
  • Self-motivated
  • Flexibility
  • Ability to work with confidential information

Qualifications required

  • GCSE grade A*-C in Maths and English (or equivalent).

Future prospects

Possible progress with the company to management level.

Things to consider

The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week). For more information visit:

About the employer

The Leaf Company (White Leaf) is a small, family run business, based in Stockport with over 20 years experience in the fashion industry. They derive their inspiration from nature and textiles in the fashion world and are hugely passionate about beautiful and unusual products. All of their jewellery designs are made using the finest platings and materials, and are nickel free, creating perfect, timeless gifts with beautiful packaging.





Shaw Heath



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Training provider

  • Customer Service Practitioner Apprenticeship Standard
  • Level 1 Functional Skill in English
  • Level 1 Functional Skill in Maths

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

Damar Training

Applications for this apprenticeship are being processed by Damar Training


Jana Jassova

Before you apply

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Closing date: 25 Oct 2017