Apprentice Customer Service Advisor - Hendy Mazda Crawley HENDY GROUP LIMITED

Service personnel are essential team members within the retailer. A Service Advisor plays a vital role in customer service, up-selling and promotion of retailer products, administration and team work as well as providing assistance to both the service and vehicle sales departments in helping them to work effectively.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Oct 2017

Apprenticeship summary

  • Weekly wage

    £140.00

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    40 hrs/5 days per week

    Total hours per week: 40.00

  • Apprenticeship duration

    2 years

  • Possible start date

    27 Oct 2017

  • Date posted

    22 Sep 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number

    VAC001313504

  • Positions

    1 available

Day to day duties within the role include:

  • Up selling – promote and sell products
  • Customer service – focal point of contact to customers for servicing over telephone and face to face, arranging bookings and appointments, walking customers through damage checks.
  • Administration – Book service appointments, prepare invoices, process warranty claims
  • Teamwork – liaising with the workshop, management and customers

Requirements and prospects

Desired skills

Exceptional communication skills are essential; you must be IT literate and able to work competently as part of a team.

Personal qualities

You must have a genuine interest working in the automotive sector and be committed to the two year apprenticeship programme.  You must be willing to learn in a hands-on, customer facing environment and will need to be confident with your IT skills.

Qualifications required

Ideally a minimum of three GCSE’s grades C in Literacy, Maths and ICT or the equivalent preferable.

Future prospects

Possibility of full time, permanent employment upon successful completion of diploma.

Things to consider

Please do not contact dealership, we are main point of contact for this vacancy and carry out a full recruitment service for the local dealer. Approaching the dealer directly will not always help your application.

About the employer

National dealership covering MOTs/Servicing, parts sales, minor repairs, etc.

Employer

HENDY GROUP LIMITED

Address

Manor Royal

Crawley

RH10 9PY

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Training provider

On completion of the programme you will receive the following qualifications:

• VCQ Intermediate progressing to VCQ Advanced, in Service advisor
• Intermediate Key and Core Skills Certificates
• IMI Intermediate Technical Certificate and IMI Advanced Diploma
• Advanced Apprenticeship Completion Certificate

Apprenticeship framework

Customer Service

Training provider

BABCOCK TRAINING LIMITED

Applications for this apprenticeship are being processed by Babcock Training Limited

Contact

Chris Millington


Employer's Application Instructions

Pls apply using the link provided: http://www.mazdaapprenticeships.co.uk/


This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Oct 2017