Customer Service Assistant NET PLATES LTD

Net plates are looking for a Motivated and Professional individual to join their highly successful and rewarding Customer Service & Business Administration team, whilst you complete a Customer Service Apprenticeship gaining a worldwide recognised qualification.

Sign in to apply

Closing date: 21 Oct 2017

Apprenticeship summary

  • Weekly wage

    £131.25

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday – Friday 9:00am – 5:00pm

    Total hours per week: 37.50

  • Apprenticeship duration

    13 months

  • Possible start date

    23 Oct 2017

  • Date posted

    22 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001313484

  • Positions

    1 available

Duties include:

  • Assisting customers
  • Attracting potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Dealing with client inquiries by phone and email
  • Client usage reporting
  • Email service and graphic activation
  • New account setups
  • Case management

Requirements and prospects

Desired skills

  • Excellent communication skills
  • Good telephone manner
  • Business knowledge
  • Interest in the world of business
  • Computer literate
  • Good spelling, grammar, punctuation
  • Good written and communication ability

Personal qualities

  • Enthusiastic
  • Motivated
  • Punctual
  • Positive attitude
  • Good initiative

Qualifications required

A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Future prospects

Able to use own initiative and complete tasks with limited supervision.

Things to consider

Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.50 per hour. This is the legal minimum pay per hour applying to 16-18-year-old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies. It is highly important that you do not contact the Employers directly – any attempt of this may invalidate candidate’s application. Should you have any queries regarding your Application or the job itself, please contact your 3aaa Training Academy.

About the employer

Netplates.co.uk is an e-commerce business specialising in the buying and selling of personalised cherished registrations within the UK. They specialise in providing vehicle registration numbers to meet your personal needs. They treat each customer as an individual and not another transaction. They pride ourselves on our personalised customer service and competitive prices. Net Plates Ltd was born on the 8th October 2010 as a trade supplier of car number plates but then began retailing number plates direct to the public, via ebay.co.uk, in 2012. Since these humble beginnings, the company has grown from strength to strength and now has diversified into selling numbers via our own website and the motoring sections of national newspapers and magazines including leading titles such as The Daily Express, The Daily Star, The Daily Telegraph and Top Gear Magazine, just to name a few.

Employer

NET PLATES LTD

Address

71

Lincoln Road

Birmingham

B27 6PQ

You must have JavaScript enabled to view a map of the location


Training provider

  • The Apprentice will work towards a Level 2 Customer Service Practitioner

The qualifications consist of:

  • Level 2 Customer Service Practitioner
  • Level 1 Functional Skills English & Maths

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

ASPIRE ACHIEVE ADVANCE LIMITED

Applications for this apprenticeship are being processed by ASPIRE ACHIEVE ADVANCE LIMITED

Contact

applybirmingham@3aaa.co.uk


Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.


Sign in to apply

Closing date: 21 Oct 2017