Apprentice Customer Service Assistant Style Our Home Ltd

Style your home are looking for a Motivated and Professional individual to join their highly successful and rewarding Customer Service & Business Administration team, whilst you complete a Customer Service Apprenticeship gaining a worldwide recognised qualification.

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Closing date: 21 Oct 2017

Apprenticeship summary

  • Weekly wage

    £131.25

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    09:00am – 5:00pm

    Total hours per week: 37.50

  • Apprenticeship duration

    13 months

  • Possible start date

    23 Oct 2017

  • Date posted

    22 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001313461

  • Positions

    1 available

Duties include:

  • Assisting customers
  • Attracting potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Dealing with client inquiries by phone and email
  • Client usage reporting
  • Email service and graphic activation
  • New account setups
  • Case management

Requirements and prospects

Desired skills

  • Excellent communication skills
  • Good telephone manner
  • Business knowledge
  • Interest in the world of business
  • Computer literate
  • Good spelling, grammar, punctuation
  • Good written and communication ability

Personal qualities

  • Enthusiastic
  • Motivated
  • Punctual
  • Positive attitude
  • Good initiative

Qualifications required

A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Future prospects

Able to use own initiative and complete tasks with limited supervision.

Things to consider

Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.50 per hour. This is the legal minimum pay per hour applying to 16-18-year-old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies. It is highly important that you do not contact the Employers directly – any attempt of this may invalidate candidate’s application. Should you have any queries regarding your Application or the job itself, please contact your 3aaa Training Academy.

About the employer

We are Style Our Home They want to help make your home somewhere you'll love to live. That's why they work hard to provide you with the very best choice at the best prices. Their philosophy is simple. By working with the best brands they are able to source the highest quality products available, giving you an abundance of ranges to choose from. And by keeping a close eye on other retailers, they are able to ensure that their prices are continually competitive, without compromising on service. Caring & Committed Everything they do is based around their wish to provide you with the best furniture-buying experience possible, from ordering to delivery & beyond. They go the extra mile for their customers and we deliver on their promises.

Employer

Style Our Home Ltd

Address

Trent Business Centre Unit 14

Eastern Avenue

Lichfield

WS13 6RR

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Training provider

  • The Apprentice will work towards a Level 2 Customer Service Practitioner

The qualifications consist of:

  • Level 2 Customer Service Practitioner
  • Level 1 Functional Skills English & Maths

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

ASPIRE ACHIEVE ADVANCE LIMITED

Applications for this apprenticeship are being processed by ASPIRE ACHIEVE ADVANCE LIMITED

Contact

applybirmingham@3aaa.co.uk


Before you apply

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Closing date: 21 Oct 2017