Apprentice Customer Advisor Aspects Solutions (Window Cleaning) Ltd

Are you looking for a position working within a recognised and expanding business? Do you seek a job role which offers high satisfaction as well as the opportunity to develop your skills and experience? If so, Key Training have the perfect vacancy for you!

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Closing date: 24 Oct 2017

Apprenticeship summary

  • Weekly wage

    £150.00

  • Working week

    Mon-Fri, 9am-5pm

    Total hours per week: 40.00

  • Apprenticeship duration

    12 months

  • Possible start date

    25 Oct 2017

  • Date posted

    20 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001312667

  • Positions

    2 available

Our client is looking to recruit an office based Apprentice Administrator to join their friendly and expanding window cleaning business. The company’s turnover will be approaching £2million by the end of the year which is a clear demonstration of their quality of work and growth.

Our client is looking for a confident and well-spoken individual with a helpful attitude to join their experienced team. Our client has promised that the successful candidate will be supported by the senior office members who each have a wealth of experience to back them up.

You will be working in a very fun, busy and close knit business environment where all members of staff on all levels are shown equal levels of respect. The role itself will be quite varied and will include speaking to customers both face to face as well as on the phone.

Basic role and Responsibilities

  • Dealing with Customer Queries
  • Resolving issues
  • Face to face customer engagement
  • Receiving telephone calls and email correspondence
  • Working closely with Sales Representative and Driving Team
  • Office Administration
  • In house IT Systems
  • Full training and support provided

This is a fantastic opportunity to further your customer service skills and learn from a highly-experienced team. You will also be working towards a widely-recognised level 2 Qualification in Customer Service with the potential opportunity to progress onto the Level 3 Qualification after successful completion of the Level 2.

If you find this vacancy appealing and think that you tick all the boxes then please don’t hesitate to apply!


Requirements and prospects

Desired skills

  • Excellent Telephone Manner
  • Good Communication
  • Good Organisational Skills
  • Pro-active
  • Driving licence not essential but is advantageous

Personal qualities

  • Very Friendly
  • Helpful
  • People Person

Qualifications required

  • GCSE grade A*-C in Maths and English or equivalent (desired but not essential)

Future prospects

Potential to progress into a full time permanent position within the company and/or complete level 3 qualification after successful completion of level 2.

Things to consider

The Apprenticeship National Minimum Wage (ANMW): From April 2017 the ANMW was set at £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

About the employer

All of our clients staff have been trained by The British Window Cleaning Academy ensuring the highest levels of quality and training. Their reliable service and expanding list of skills makes them the right choice every time. All of their staff are IPAF Certificated which means they are qualified to use powered access equipment such as cherry pickers and scissor lifts. A small private home or a large multinational company: our client will ensure the very highest standards, guaranteeing a perfect result. They are able to guarantee their results because of the use of the latest technology to produce water that is 100% pure.

Employer

Aspects Solutions (Window Cleaning) Ltd

Address

77

Portview Road

Bristol

BS11 9JE

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Training provider

  • Level 2 NVQ in Customer Service
  • Functional Skills in English, Maths & ICT if required

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

KEY TRAINING LIMITED

Applications for this apprenticeship are being processed by Key Training Ltd

Contact

Callum Harris 07947720512 callum.harris@keytraining.co.uk


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Closing date: 24 Oct 2017