IT Service Desk Apprentice (an Arch apprenticeship) INDEPENDENT CLINICAL SERVICES LIMITED

Are you someone that’s looking to further develop their IT knowledge? UKICS is on the hunt for someone that wants to kick-start their IT career. They are an award-winning company, was included in The Sunday Times 100 ‘Best Companies to Work For’ in 2014 and was a ‘Top 100 company’ in the ‘Best Companies Survey 2014’.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 10 Nov 2017

Apprenticeship summary

  • Annual wage

    £10,000.00 - £12,000.00

  • Working week

    Monday-Friday

    Total hours per week: 37.50

  • Apprenticeship duration

    15 months

  • Possible start date

    13 Nov 2017

  • Date posted

    20 Sep 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number

    VAC001312014

  • Positions

    1 available

This is a great opportunity to be part of a company that is investing in its employees, apply now before it’s too late.

What you'll be doing:

  • Provide the customer interface to the IT Service Desk via face-to-face, telephone and electronic communications.
  • Logging of Service Desk calls, ensuring all the fields are completed, assigning the correct priority status to the call.
  • Take responsibility for faults and work requests. Proactively seek resolutions for customers; keep customers informed of progress; deal with problems and complaints in a professional, calm manner.
  • Provide technical support on all IT related matters aiming at resolving the majority of incidents at first point of call using advanced diagnostic techniques, system administrator rights and remote control of desktops.
  • User account creation for domain, email and application accounts.
  • Travel to branch offices within the UK to provide support.
  • May be expected to work hours 8am to 6pm when required to cover on-call periods. Note that these on-call start and end times may change.

Requirements and prospects

Desired skills

  • You will need excellent customer service skills coupled with a strong technical computer background.
  • You can deal with problems and complaints in a professional, calm manner.

Personal qualities

  • Key skills include Microsoft operating systems, Microsoft Office365, computer hardware, printers, phone systems, good working knowledge of network topologies and excellent customer service skills.
  • As part of the job role, you will be expected to travel to our branch offices when required.

Qualifications required

A minimum of 5 GCSEs (or equivalent qualifications) at grade C or above including English and Maths. 

Future prospects

96% of Arch Apprentices move straight into the destination of their choice when they finish their apprenticeship with many seeing their salary go up immediately post-apprenticeship!

Things to consider

Before you apply for this role, have you asked yourself: Do I live close enough to Broxbourne that I could commute there and back every day? Do I meet the qualifications required for this role? Am I available to start an apprenticeship within the next two months? Do I want to work in the IT industry and have I researched into it?

About the employer

ICS is one of the UK’s leading healthcare staffing providers. Our aim, which underpins everything we do, is to be the first choice for health, life sciences and social care professionals and providers.

Employer

INDEPENDENT CLINICAL SERVICES LIMITED

Address

Unit A

Estune Business Park

Wild Country Lane

Bristol

BS41 9FH

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Training provider

Arch is one of the biggest providers of digital & IT talent into industries in the UK.  Recently judged 'outstanding' in all areas measured by Ofsted, we deliver training to the existing workforce or help recruit new talent into businesses through apprenticeships. 


We work with the likes of Google, Facebook, The Guardian, Barclays, John Lewis, Waitrose as well as partnering with organisations and providing qualifications from Microsoft, CompTIA and Squared Online (the digital marketing qualification developed with Google) to deliver training of the highest quality.

Level 3 Infrastructure Technician

An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and troubleshoot non-routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisation's productivity.

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider

BC ARCH LIMITED

Applications for this apprenticeship are being processed by BC Arch Limited

Contact

Stephanie Khan stephanie.khan@archapprentices.co.uk


This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 10 Nov 2017