Import Co-ordinator Apprenticeship John Good Shipping

An apprentice is required to provide high quality customer service through acting in a courteous and professional manner at all times. You must have flexibility to assist in out of hours and weekend work as requires.

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Closing date: 20 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Friday 8:00am - 5:00pm Some flexibility may be required.

    Total hours per week: 37.50

  • Apprenticeship duration

    15 months

  • Possible start date

    30 Oct 2017

  • Date posted

    19 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

General Duties

  • Telephone: Answering telephone calls in a polite and courteous manner, directing calls to relevant people. 
  • Filing: Maintaining office filing systems on a daily basis. 
  • Mail: Franking mail, recording special deliveries signing for mail and presenting all mail to front desk for collection. 
  • Office Equipment: Ensure all printers and photocopiers are loaded with paper. Liaise with leasing companies in the event of breakdowns. 
  • Stationary: Ordering of office supplies and maintenance of stationary cupboard. 
  • Banking Returns: Processing of banking on a daily basis and updating spreadsheets to ensure accurate record keeping. 

Whilst attending to the above duties and by way of continuous development, you will be introduced to the rudiments of the shipping and forwarding industry to cover international shipments by sea freight, airfreight and tir road trailer. This will over time include import/ export operations and HM Customs import/ export procedures. 

Requirements and prospects

Desired skills

  • Excellent organisational, communication, numerical and analytical skills.
  • Ability to work under pressure in a fast paced environment.
  • Demonstrable problem solving, decision-making and time management skills.
  • The ability to deal with customers.
  • Knowledge of Microsoft Office packages, particularly Word, Excel and Outlook, and ability to learn various in-house systems.
  • Excellent customer service focus.

Personal qualities

  • Excellent communication skills.
  • Eager to learn.

Qualifications required

Maths and English GCSE Grade A - C 

Future prospects

John Good Shipping promotes and supports career development, there are opportunities for people to progress throughout the business. Consistent development will also allow an individual to excel in their current role, and continually keep their skills and performance up-to-date.

Things to consider

The Apprenticeship National Minimum Wage (ANMW): From April 2017 the ANMW was set at £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

About the employer

One of the UK’s largest and most experienced independent shipping companies, ship agents and freight forwarders. We have been at the heart of the UK shipping industry since 1833, and have built up an excellent reputation for delivering bespoke services of the highest quality. Today, we provide liner agency, port agency, freight forwarding, RORO shipping, customs, trucking and warehousing services to a wide range of blue chip companies and SMEs across various sectors. We pride ourselves on the valuable network of worldwide partners we have built up over the past 180 years. With offices at all main UK ports and also in Turkey and China, agents in India and the Middle East, and representation at major ports worldwide, you can be sure that we will meet your needs and exceed your expectations by delivering an enhanced range of supply chain management and value added services at both origin and destination.


John Good Shipping


Polhilsa House



PL17 8PP

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Training provider

  • Customer Service Practitioner Apprenticeship Standard
  • Level 1 Functional Skill in English
  • Level 1 Functional Skill in Maths

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

Damar Training

Applications for this apprenticeship are being processed by Damar Training


Aaron Miller 0161 480 8171

Before you apply

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Closing date: 20 Oct 2017