IT Technical Support Apprenticeship SKILLS TRAINING UK LIMITED

IT technical support apprentice required to monitor and maintain the computer systems and network of the organisation. Will be required to install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems, either over the phone or in person.

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Closing date: 19 Oct 2017

Apprenticeship summary

  • Weekly wage

    £131.25

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday - Friday 8.30am - 5.00pm

    Total hours per week: 37.50

  • Apprenticeship duration

    16 months

  • Possible start date

    20 Oct 2017

  • Date posted

    19 Sep 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number

    VAC001311320

  • Positions

    1 available

You will be responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks will include:

  • Installing and configuring computer hardware operating systems and applications
  • Monitoring and maintaining computer systems and networks
  • Talking staff through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults
  • Replacing parts as required
  • Following diagrams and written instructions to repair a fault or set up a system
  • Supporting the roll-out of new applications
  • Setting up new users' accounts and profiles and dealing with password issues
  • Working continuously on a task until completion (or referral to third parties, if appropriate)
  • Prioritising and managing many open cases at one time
  • Testing and evaluating new technology
  • Conducting electrical safety checks on computer equipment

Requirements and prospects

Desired skills

  • Ability to diagnose hardware and software problems
  • Be able to set up new users

Personal qualities

  • Have a passion for IT
  • Good communication skills
  • Good time management skills

Qualifications required

  • The ideal candidate will have 5 GCSE's grades A*-C preferred, including Maths or English or equivalent
    • A level 2 IT qualification.

Future prospects

On successful completion of the Apprenticeship a permanent position will be considered with the company.

Things to consider

From 1st October 2016 The National Minimum Wage (NMW) rate for apprentices is £3.40 per hour. From April 2017 this rises to £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

About the employer

Skills Training UK is an innovative skills and employability provider offering a joined-up approach to business and economic development and social inclusion. We are driven by the genuine desire to improve the quality of life for each learner, working with employers to develop skilled and productive employees through Traineeships and Apprenticeships, whilst creating employment in the communities where we work. We are a leading Prime Contractor for the Skills Funding Agency, Education Funding Agency and Department for Work and Pensions, and are the only organisation to twice achieve the ‘Excellent’ score in the Merlin Standard Accreditation – the recognised benchmark for the design and delivery of high-quality supply chains.

Employer

SKILLS TRAINING UK LIMITED

Address

20 Wolverhampton Street

Dudley

DY1 1DB

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Training provider

  • Level 3 qualification Infrastructure Technician
  • Functional skills in Maths and English up to level 2 can be supplied where required

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider

SKILLS TRAINING UK LIMITED

Applications for this apprenticeship are being processed by Skills Training UK Ltd

Contact

Louise Palmer 07584426093 louisepalmer@skillstraininguk.com


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Closing date: 19 Oct 2017