Customer Service Apprentice Sway Energy Ltd

Urgent vacancy! Customer Service Apprentice required for Sway Energy, a leading property energy efficiency provider in Birmingham. Excellent opportunity to earn, learn and gain a nationally recognised qualification in Customer Service Level 2 for 12 months.

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Closing date: 20 Oct 2017

Apprenticeship summary

  • Weekly wage

    £105.00

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday - Friday, 10am - 5pm.

    Total hours per week: 30.00

  • Apprenticeship duration

    12 months

  • Possible start date

    23 Oct 2017

  • Date posted

    18 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001311275

  • Positions

    1 available

Urgent vacancy!  Customer Service Apprentice required for Sway Energy, a leading property energy efficiency provider in Birmingham.  Excellent opportunity to earn, learn and gain a nationally recognised qualification in Customer Service Level 2 for 12 months.

Gain valuable experience in a very professional environment; the varied duties will include:

  • Booking installations
  • Liasing with housing associations
  • Use of CRM
  • Calling potential leads
  • Liasing with existing customers
  • Any other related duties to support business requirements

Requirements and prospects

Desired skills

  • Good communication skills
  • Excellent telephone manner
  • Organisational skills

Personal qualities

  • Confident
  • Professional
  • Good attention to detail

Qualifications required

Maths and English at GCSE, Functional Skills or equivalent qualifications.

Future prospects

Possible opportunity to progress onto an Advanced Apprenticeship/employment.

Things to consider

Please do not contact this employer; you must be eligible for the qualification first with the training provider, Gordon Franks Training, who will conduct the first interview (apply online or see the ‘contact details’ section). Once successful, your details will then be forwarded to the employer, for you to be considered for this vacancy. Please research the employer and Gordon Franks Training. The wage for Apprentices applies to both time spent on the job plus time spent training.

About the employer

The aim of sway energy is to provide a service which benefits customers to free products such as loft insulation, cavity wall insulation, replacement boilers, External Wall Insulation, Solar panels. Instantly customers will take advantage as they will gain adequate heating and huge reductions within their utility bills.

Employer

Sway Energy Ltd

Address

205

Kings Road

Birmingham

B11 2AA

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Training provider

  • Customer Service Level 2 qualification
  • Functional Skills qualifications in Maths/English/IT (additional support available if required)
  • Full training provided at employer site
  • Choice of online or paper-based portfolio
  • Regular Assessor Visits, Observations and Reviews
  • Witness Testimonies from Employer
  • Exams/Assessments/Workshops
  • Technical Certificate (industry knowledge)

Apprenticeship framework

Customer Service

Training provider

GORDON FRANKS TRAINING LIMITED

Applications for this apprenticeship are being processed by Gordon Franks

Contact

Shakera Rahman 0121 333 3001 Shakera@gordonfrankstraining.co.uk


Before you apply

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Closing date: 20 Oct 2017