Front of House Apprenticeship Porchester Centre

Everyone Active are looking for enthusiastic and energetic candidates to work towards their Customer Service Level 2 Diploma and work as part of a friendly team to provide a fun, safe and quality experience for all of our customers.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 13 Nov 2017

Apprenticeship summary

  • Weekly wage

    £105.00

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    30 hours per week, shift work including evening and weekends

    Total hours per week: 30.00

  • Apprenticeship duration

    12 months

  • Possible start date

    20 Nov 2017

  • Date posted

    19 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001311073

  • Positions

    1 available

Everyone Active are looking for enthusiastic and energetic candidates to work towards their Customer Service Level 2 Diploma and work as part of a friendly team to provide a fun, safe and quality experience for all of our customers.

The job will involve:

  • Ensure that the reception, and associated offices and storage area are kept clean and free from clutter.
  • Ensure all customer information is readily available.
  • Undertake duties as per the standard operating procedures laid out in The Everyone Active Management System.

Offer a warm and friendly welcome every time and deliver a customer experience that generates customer compliments. We will want you to listen, value and respond to all comments made by customers.

Your duties as Receptionist Apprentice will include:

  • Start shifts on time
  • Wear uniform as per the company standard
  • Ensure that the ‘Customer Care’ and ‘Bookings and Reception’ standards are delivered consistently as per the company procedures
  • Deliver a customer experience that generates customer compliments
  • Ensure knowledge of Site programmes, activities and special offers
  • Ensure all ‘bookings and reception’ enquiries are dealt with in an efficient and effective way.

Service Development

  • Financial transactions are completed without error

Promote 30 minutes of activity 5 times per week by providing a wide range of quality activities.

  • Ensure all enquiries are dealt with using sales system as laid out in the companies’ standards.
  • Recognise opportunity of sales through enquiry.
  • Promote the concept of 30 minutes of activity 5 times a week.

Provide dedicated, qualified, well trained colleagues to support customers and make their Visits enjoyable.

  • Attend meetings as required
  • Undertake training as required
  • Help develop new members of the team

This is a full-time position and you will be required to work a minimum of 30 hours per week on a shift basis at your designated centre. You will receive on-going training and benefit from free use of the gym and swimming pool.

The programme is 12-15 months in duration and you will be employed on a fixed term 12-15 month contract. On successfully completing your Apprenticeship we would expect to be able to offer you continued employment and development opportunities.

Everyone Active are the sectors leading operator who has been voted Operator of the Year for the last 2 consecutive years. Working with 40 Local Authorities, operating 140 leisure facilities nationwide.


Requirements and prospects

Desired skills

Candidates must be confident and approachable with an interest in wanting to work within a customer focused role.

Personal qualities

  • Effective communication
  • Teamwork skills
  • Leadership and management

Qualifications required

No previous qualifications required.

Future prospects

Ongoing training and development encouraged by the employer which will give the applicant the opportunity to move on to a full time job.

Things to consider

The key dates are to be used as a guide only. Should the right candidate be found, this vacancy may close early.

About the employer

Sports and Leisure Management Limited (SLM Ltd) is the company behind the Everyone Active brand. The Company is the longest established leisure contractor in the UK having been formed in 1987 by our CEO Stephen Hulme. The Company has seen significant growth over the years and currently manages 93 sports, leisure and cultural facilities in partnership with 34 Local Authority clients. - See more at: http://www.everyoneactive.com/Page/5/About/1097/About-Us#sthash.yZ1idHLC.dpuf

Employer

Porchester Centre

Address

Queensway

London

W2 5HS

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Training provider

  • Customer Service Practitioner Apprenticeship Standard (Level 2)
  • Functional Skills in English, Maths, and ICT

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

LIFETIME TRAINING GROUP LIMITED

Applications for this apprenticeship are being processed by Lifetime Training Ltd


Employer's Application Instructions

Please click on the link below to apply


This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 13 Nov 2017