Apprentice Receptionist Ashwell Surgery

There is a vacancy for an Apprentice Receptionist at Ashwell and Bassingbourn GP Surgeries in Hertfordshire. This vacancy is to join other health care professionals who deliver vital services to patients who are on the journey of improving or maintaining their health.

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Closing date: 15 Nov 2017

Apprenticeship summary

  • Weekly wage

    £122.50

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday – Friday, shifts TBC.

    Total hours per week: 35.00

  • Apprenticeship duration

    52 weeks

  • Possible start date

    16 Nov 2017

  • Date posted

    15 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001310720

  • Positions

    1 available

There is a vacancy for an Apprentice Receptionist at Ashwell and Bassingbourn GP Surgeries in Hertfordshire. This vacancy is to join other health care professionals who deliver vital services to patients who are on the journey of improving or maintaining their health. You will need to demonstrate a positive and professional impression of yourself and the GP Practice by delivering customer service to patients and customer alike. If you want to start a rewarding career then this job is for you!

Duties include:

  • Ensuring confidentiality and data protection are observed at all times.
  • Answering the telephone.
  • Dealing with patient queries, providing a high standard of customer service.
  • Arranging hospital transport.
  • Advising patients of chargeable services and processing payments.
  • General housekeeping of reception and waiting areas.

Requirements and prospects

Desired skills

  • Good communication skills, both written and verbal.
  • Task driven.
  • Confident.
  • Attention to detail.
  • Hard working.
  • Articulate and willing to work in a team.
  • Personal motivation.
  • Interest in IT.

Personal qualities

  • Good interpersonal skills – Positive engagement, building relationships, questioning and listening skills.
  • Good written and verbal communication skills.
  • Demonstration of patience, empathy and problem solving skills, when dealing with conflict.

Qualifications required

  • GCSE (or equivalent) at grade C or above in Maths and English is desired but not essential.

Future prospects

Having gained a years worth of work experience and a qualification as a Customer Service Practitioner, you would be able to work as a Administration Assistant in the Primary Care sector or in another similar setting.

Things to consider

Can you get there within a reasonable time and cost? Have you got the skills and qualities to deal with patients and communicate effectively? Do you have means of transport to travel to both surgeries? You will be asked to work on both sites. Ashwell and Bassingbourn, they are 5 miles away from each other. Please note these dates should be used as a guideline only, should the right applicant be found the vacancy may close early.

About the employer

This is a busy GP Practice and branch surgery serving the local communities of Ashwell and Bassingbourn. Providing healthcare and preventative treatments. Ensuring each patients individual needs and experience are our first consideration and at the heart of everything that we do.

Employer

Ashwell Surgery

Address

Gardiners Lane, Lawyers Close

Baldock

SG7 5PY

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Training provider

You will have on the job training within the organisation, and have an assigned Assessor who will provide you with additional training sessions and assessments to gain the Customer Service Practitioner Qualification. You will have an eportfolio to work through and gather evidence during your role as a receptionist at this Practice.

The qualification will include:

  • Knowing your customer.
  • Understanding the organisation.
  • Meeting the regulations and legislation.
  • System and resources.
  • Your role and responsibility.
  • Customer Experience.
  • Product and Service Knowledge.

You will also be required to pass:

  • Functional Skills Maths Level 1/2.
  • Functional Skills English Level 1/2.

If you have not already achieved a GSCE Grade C or equivalent in the above Functional Skills qualifications.

This qualification is assessed at the end point and is broken down into apprentice showcase, professional discussion and observation.

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

LIGA (UK) LTD

Applications for this apprenticeship are being processed by LIGA (UK) LTD

Contact

Helena Jacinto 0845 177 1880 helena.jacinto@ligauk.com


Before you apply

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Closing date: 15 Nov 2017