Customer Services Adviser M-Press Imaging Systems Ltd

Customer Service Advisor Apprentice - £3.50 p/h - Monday to Friday - 9am to 5pm

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Closing date: 15 Oct 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday to Friday, 9am to 5pm

    Total hours per week: 40.00

  • Apprenticeship duration

    1 years

  • Possible start date

    16 Oct 2017

  • Date posted

    15 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Main Duties:

Handling incoming telephone calls:

  • From existing customers with fault calls and/or requests for technical assistance
  • Inputting the call details to the clients digital record
  • Informing service staff accordingly
  • From existing customers requiring consumables, e.g. toners/ink
  • ‘Picking’ the items in the stock room
  • Printing labels and delivery notes
  • Booking the courier via their web portal
  • From potential new clients
  • From business-to-business telephone canvassers

Serving Copy-Shop customers:

  • Simple copying
  • Printing from USB ‘sticks’
  • Printing from emails
  • Scanning to USB or email
  • Handling walk-in sales enquiries
  • Copier printer sales
  • Furniture sales

Handling M-Press online shopping cart (once we have launched it):

  • Fulfilling orders received online
  • Responding to sales queries
  • Responding to after-sales enquiries

Handling M-Press social media sites:

  • Responding to comments, questions, ‘Likes’ etc on Facebook, Twitter, LinkedIn and any other sites we choose to get involved in
  • Researching our existing client websites and social media offerings
  • ‘Liking’ and/or commenting as appropriate
  • Researching ‘new business’ opportunities online
  • Selecting suitable vertical markets, i.e. schools, estate agents, etc
  • ‘Liking’ and/or commenting as appropriate
  • Following up – after  a few days – with a suitable pre-written ‘email-shot’, news letter, special offer, etc

Involvement with new business activities, including:

  • Following up internet/website inquiries
  • Emailing existing customers and new business prospects with sales offers etc
  • Telephone follow-up calls to the above

Occasionally assisting with customer equipment installations, including:

  • Equipment installation
  • Setup of customer PC drivers etc.
  • Customer training


The job will contain some administrative tasks. These might include:

  • The preparation of written customer quotations
  • The processing of incoming invoices and receipts
  • The raising of outgoing invoices
  • Reconciliation of company bank accounts to statement etc
  • Processing of staff expenses and credit card receipts
  • To generally assist the business owner with his admin tasks

Requirements and prospects

Desired skills

  • Good communication skills, both face to face and via telephone
  • Team player
  • PC literate
  • Articulate
  • Numerate

Personal qualities

  • Lives within easy access of E11 4PA
  • Able to create a good first impression, i.e. with clients, both in person and via the telephone
  • Must be able to converse with staff and managers within our client base
  • Positive
  • Self motivated, with a desire to succeed

Qualifications required

GCSE English & Maths are beneficial but not essential

Future prospects

It is very much hoped that this new role becomes a long term employment opportunity.

About the employer

We are a small group of dedicated professionals who love what we do. We have served our time working for major plc's and top 100 companies; sadly we believe that the 'big boys' have had their day. How often are you let down by major suppliers? Can you name a single utility or telecoms provider - or even a bank nowadays - who is trying to do anything other than provide rich pickings for themselves and their shareholders.


M-Press Imaging Systems Ltd


629 High Road Leytonstone


E11 4PA

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Training provider

  • Customer Services Practitioner - Level 2
  • On the job training

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

The Intraining Group Limited

Applications for this apprenticeship are being processed by The Intraining Group


Andrew Green 0330 123 3220

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Closing date: 15 Oct 2017