Business Administration Assistant Apprentice Claims Consortium Group

This is a fantastic opportunity within Claims Consortium Group to join our exciting Professional Services team. In order to assist in your development, you will be supported by the team in order to reach your full potential. You will assist your team in carrying out business administration duties whilst providing excellent customer service.

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Closing date: 01 Oct 2017

Apprenticeship summary

  • Monthly wage


  • Working week

    9:00am to 5:30pm (including a 1 hour unpaid lunch break)

    Total hours per week: 37.50

  • Apprenticeship duration

    18 months

  • Possible start date

    02 Oct 2017

  • Date posted

    15 Sep 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

How will this work? You shall initially receive a warm welcome from our Learning and Development team who will guide you through the foundations of Claims Consortium Group and from here, you will assist your team in carrying out business administration duties whilst providing excellent customer service.

The Business Administration Assistant Role

  • Provide excellent customer service to both the internal/external business
  • Ensure the details of contractors, surveyors and other suppliers are updated frequently
  • Issue paperwork and create files for new suppliers
  • Assist the professional services team in keeping certification up to date including Insurance and Health and Safety documentation,
  • Escalate any queries to the appropriate Regional Manager and make any system changes where necessary
  • Provide telephone support for the department
  • Prepare for mentoring reviews and provide evidence of your successes
  • Progress and take control of your own personal development and training plan in line with your Apprenticeship
  • From time to time you will be expected to carry out other duties and special projects in addition to key tasks which are within your skills and capability

Requirements and prospects

Desired skills

  • Drive and passion to learn and develop your career
  • A sound understanding of Microsoft Office
  • Friendly and professional telephone manner
  • Strong communication and organisational skills
  • Ability to be flexible and adapt to a variety of circumstances
  • Happy to listen, learn from others with the confidence to communicate your own ideas
  • High level of accuracy and ability to prioritise workloads
  • You are a natural team player but can also work independently

Personal qualities

  • We are looking for driven, approachable individuals with a great attitude
  • You are customer service driven, with a real passion for working with people
  • You have a genuine interest in Business Administration
  • Build strong relationships and live the Claims Consortium Group culture and values
  • Ability to prioritise workloads and recognise system demands whilst working towards targets and deadlines
  • Good time management and punctual attendance
  • Excited to learn, develop and continue your career progression through our Apprenticeship

Qualifications required

  • GCSE A-C (4) /Grading (or equivalent) in Maths and English.

Future prospects

We will support you with extensive training and development, the opportunity to gain professional qualifications and expert guidance to help you reach your full potential in our rapidly growing company. You shall have access to a wide range of fantastic benefits, some of which include discounted cinema tickets, your birthday day off, social events, dress down and much more! You may even get the chance to throw a wet sponge at our CEO for charity! Choose Claims Consortium Group as your employer of choice and watch your career develop into something great.

Things to consider

Claims Consortium Group have a number of different offices however, these positions are based in both Taunton Town Centre and Culmhead, 20 minutes out of town therefore transport is required.

About the employer

Claims Consortium Group provides property claims handling and claims workflow technologies to insurers, brokers and other property service organisations across the UK. Our specialist claims handling services include Property Consortium UK, Property Consortium Drainage, Building Claims Services, Motor Claims Services and Claims Consortium Subsidence. Our workflow technologies business drives industry-leading levels of management information and service excellence. Customer service is the foundation of everything we do. We are constantly innovating to improve the customer experience by making the claims process more efficient for everyone involved. We value openness and honesty and we are committed to raising standards across the entire industry.


Claims Consortium Group


Blackdown House




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Training provider

This Apprenticeship will be delivered within the employers premises based in Taunton.

  • Level 3 Diploma in Business Administration
  • English, maths and ICT Functional Skills (if required)
  • Employment Rights and Responsibilities (ERR).
  • Personal Learning & Thinking Skills (PLTS).

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Yeovil College


Serena Foreman 01935 845392

Before you apply

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Closing date: 01 Oct 2017