Service Associate - Hospitality Team Member SHANGRI-LA HOTELS PTE LIMITED

To provide the finest personalized service by adhering to food and beverage brand standards and by engaging with our guests and creating memorable experiences for them. To ensure smooth operations of the sections appointed in the F&B division and implementing SLIM/Hotel standard procedures.

Sign in to apply

Closing date: 29 Sep 2017

Apprenticeship summary

  • Annual wage

    £20,048.00

  • Working week

    40 Hours per week this could be morning, afternoon or evening shifts. Shifts TBC. Total hours per week: 40.00

    Total hours per week: 40.00

  • Apprenticeship duration

    14 months

  • Possible start date

    02 Oct 2017

  • Date posted

    4 days ago

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001310414

  • Positions

    1 available

To provide the finest personalized service by adhering to food and beverage brand standards and by engaging with our guests and creating memorable experiences for them.

To ensure smooth operations of the sections appointed in the F&B division and implementing SLIM/Hotel standard procedures.

To maintain the cleanliness and organization of all supplies, equipment, work areas as well as guest areas in order to ensure the comfort and safety of our guests.

To be accountable in the delivery of the Shangri-La experience behaviours across the respective department and hotel and to ensure that the behaviours are followed through by our colleagues.

General Knowledge

To maintain complete knowledge of:

  • Core and departmental brand standards
  • Dining room layout, table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code
  • All liquor brands, cocktails, beers and non-alcoholic beverages as well as assigned glassware and garnishes
  • Particular characteristics and descriptions of every champagne/wine by the glass and major wines on the wine list
  • All menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices; daily menu specials and unavailable items
  • Operating the Micros POS and all Micros related policies and procedures
  • Correct maintenance and use of equipment, to use equipment only as intended
  • Daily arrivals/departures, in-house count, VIP’s, scheduled in-house group activities, locations and times
  • All hotel services/features and local attractions/activities to accurately respond to guest inquiries
  • All departmental and divisional policies and procedures
  • To be aware of SLIM and Hotel standards and policies

Fire & Life Safety

  • To be aware of and apply the procedures concerning hotel fire and life safety / emergency procedures

Hygiene & Sanitation

  • To apply the necessary precautions with regards to the hotel food safety and hygiene standards (refer to SLIM standards indicated in the F&B Intranet

Operations

Ensures personal grooming and conduct according to hotel standards:

  • Checks schedule and ensures punctuality at work
  • Monitors and ensures smooth operations of the sections appointed (restaurants / banquet / beverage - as applicable)
  • To fulfill opening, side, closing and cleaning duties as defined by the respective checklists
  • To ensure that all materials, equipment and service carts are in complete readiness for service in accordance to business needs
  • To maintain surgical cleanliness and organization of all pantries, storage areas and other back of house areas
  • To complete requisitions and to replenish par levels for supplies and equipment

Operations…continued

  • To ensure glass-,china- & silverware are polished, spotless, free of stains and chips; to ensure the proper set up of all wares; to rectify if needed  To ensure breakage, damage or loss of glassware, chinaware, silverware and linen is avoided and recorded
  • To review the reservation book for table assignments and all special requests/special occasion as per guests’ requests
  • To transport supplies from storeroom to restaurant/pantry as assigned; use all items according to the FIFO system (first in – first out)
  • To serve food and beverage according to the sequence of service and brand standards
  • To take guest food and beverage orders utilizing up-selling techniques and to properly process all orders through computerized or manual systems
  • To anticipate guest needs, respond to them promptly and acknowledge all guests however busy and whatever time of day.
  • To assist the host/ess and perform as a greeter when needed. To seat the guest as much as possible
  • To answer the outlet telephone within 3 rings, using correct telephone verbiage, etiquette and always with a smile
  • Practice economy of food, beverage, paper supplies, electricity and water (practise recycling whenever possible)
  • Checks inventory in sections appointed for daily requisition at every end of shift
  • Obtain customer feedback during operations to ensure satisfaction
  • To relay any customer complaints to supervisor
  • Assist in any other tasks as specified by his / her Manager or Assistant
  • To be aware of daily revenue and cover forecasts and engage with manager to achieve the maximum profit for company
  • To understand outlet’s business target and energy saving policy
  • To be aware of departmental promotion plan and familiar with hotel products
  • To take complete ownership of all assigned duties and responsibilities and to report any deficiencies to the manager
  • Performs his/her duties in a way that upholds our Core Values (humility, courtesy, respect, helpfulness and sincerity) and Code of Conduct at all times
  • Carries out other reasonable projects / tasks as dictated by management from time to time

Requirements and prospects

Desired skills

  • Knowledge of food and beverage systems
  • Additional languages
  • Relevant experience in a similar capacity
  • Flexible and adaptable to different working locations
  • Computer Knowledge

Personal qualities

  • Good net appearance
  • Articulate
  • Oral and written fluency in English
  • Relevant experience in the hospitality industry
  • Motivator and self-starter
  • Displays initiative
  • Commitment to professional values
  • Team leader/ builder
  • Customer oriented
  • Creative

Qualifications required

Relevant experience in the hospitality industry

Future prospects

Our aim is always to keep and reward the very best. So each year we fill most of the company’s management positions via internal promotions and transfers and with over 50 projects in development around the world, the opportunities are endless.

Things to consider

Along with the annual salary of £20,048 you will also receive service charge. We also recognise our responsibility to society and to the environment, and have developed policies and practises which make a real difference. Please note that all applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates. The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week). We also recognise our responsibility to society and to the environment, and have developed policies and practises which make a real difference. Please note that all applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates. The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week). We also recognise our responsibility to society and to the environment, and have developed policies and practises which make a real difference. Please note that all applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates. The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

About the employer

The Shangri-La hotel, At the Shard, is situated in one of London’s most iconic buildings. Combining the unique Asian Hospitality Shangri-la is renowned for, with service delivered from the heart in the cosmopolitan city of London, it is our philosophy to delight and deliver an exceptional customer proposition, to anyone who comes to our property. The property has 202 bedrooms and 3 food and Beverage outlets.

Employer

SHANGRI-LA HOTELS PTE LIMITED

Address

31

St Thomas Street

London

SE1 9AU

You must have JavaScript enabled to view a map of the location


Training provider

A hospitality team member can work in a range of establishments, for example bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers.

The role is very varied and although hospitality team members tend to specialise in an area, they have to be adaptable and ready to support team members across the business, for example during busy periods.

  • One to one tutor support in the workplace to be given every 3-4 weeks where you will cover a range of units covering hospitality over a period of 12 months.
  • On going work based learning continually gaining knowledge in order to prepare for an end point assessment exam to be taken at 14 months.
  • Functional Skills in English and Maths to be undertaken depending on previuous qulaifications.
  • Access to an online E-Portfolio system to complete written work .

Apprenticeship standard

Hospitality > Hospitality Team Member

Training provider

STRAIGHT A TRAINING LIMITED

Applications for this apprenticeship are being processed by Straight A Training

Contact

Samantha Newman 07879556200 sam@straighta.co.uk


Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.


Sign in to apply

Closing date: 29 Sep 2017