Apprentice IT Service Desk Engineer (an Arch apprenticeship) INDEPENDENT CLINICAL SERVICES LIMITED

Are you someone that’s looking to further develop their IT knowledge? UKICS is on the hunt for someone that has some experience/knowledge in IT and is looking to become even more specialised.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Sep 2017

Apprenticeship summary

  • Annual wage

    £15,000.00 - £20,000.00

  • Working week

    Monday-Friday

    Total hours per week: 37.50

  • Apprenticeship duration

    18 months

  • Possible start date

    02 Oct 2017

  • Date posted

    6 days ago

  • Apprenticeship level

    Higher Level Apprenticeship

  • Reference number

    VAC001310342

  • Positions

    1 available

They are an award winning company, was included in The Sunday Times 100 ‘Best Companies to Work For’ in 2014 and was a ‘Top 100 company’ in the ‘Best Companies Survey 2014’. This is a great opportunity to be part of a company that is investing in its employees, apply now before it’s too late.

What you’ll be doing:

  • Provide the customer interface to the IT Service Desk via face-to-face, telephone and electronic communications.
  • Logging of Service Desk calls, ensuring all the fields are completed, assigning the correct priority status to the call.
  • Take responsibility for faults and work requests. Proactively seek resolutions for customers; keep customers informed of progress; deal with problems and complaints in a professional, calm manner.
  • Provide technical support on all IT related matters aiming at resolving the majority of incidents at first point of call using advanced diagnostic techniques, system administrator rights and remote control of desktops.
  • Ensure the company IT audit system is kept updated when hardware and software changes are made.
  • Travel to branch offices within the UK to provide support.
  • May be expected to work hours 8am to 4.30pm when required to cover on-call periods. Note that these on-all start and end times may change.

Requirements and prospects

Desired skills

  • Good level of basic education Essential
  • MS Office Experience
  • MS Client Operating System experience
  • Experience in a similar job role

Personal qualities

  • Support and encourage the company culture.
  • Ability to work in a team
  • Self motivated
  • Self reliant
  • Excellent communicator

Qualifications required

  • Good level of basic education - essential
  • Degree - desirable (but not essential)

Future prospects

96% of Arch Apprentices move straight into the destination of their choice when they finish their apprenticeship with many seeing their salary go up immediately post-apprenticeship!

Things to consider

Before you apply for this role, have you asked yourself: Do I live close enough to Shoreditch that I could commute there and back every day? Do I meet the qualifications required for this role? Am I available to start an apprenticeship within the next two months? Do I want to work in the IT industry and have I researched into it? Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.50 per hour from 1st April 2017. This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies.

About the employer

ICS is one of the UK’s leading healthcare staffing providers. Our aim, which underpins everything we do, is to be the first choice for health, life sciences and social care professionals and providers.

Employer

INDEPENDENT CLINICAL SERVICES LIMITED

Address

Zetland House Third Floor

Scrutton Street

London

EC2A 4HJ

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Training provider

Arch is one of the biggest providers of digital & IT talent into industries in the UK. Recently judged 'outstanding' in all areas measured by Ofsted, we deliver training to the existing workforce or help recruit new talent into businesses through apprenticeships

We work with the likes of Google, Facebook, The Guardian, Barclays, John Lewis, Waitrose as well as partnering with organisations and providing qualifications from Microsoft, CompTIA and Squared Online (the digital marketing qualification developed with Google) to deliver training of the highest quality.

Level 4 Network Engineer

The primary role of a network engineer is to design, install, maintain and support communication networks within an organisation or between organisations. Network engineers need to maintain high levels of operation of communication networks in order to provide maximum performance and availability for their users, such as staff, clients, customers and suppliers. They will understand network configuration, cloud, network administration and monitoring tools, and be able to give technical advice and guidance.

Apprenticeship standard

Digital Industries > Network Engineer

Training provider

BC ARCH LIMITED

Applications for this apprenticeship are being processed by BC Arch Limited

Contact

Stephanie Khan stephanie.khan@archapprentices.co.uk


This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Sep 2017