Apprentice Business Administrator Chadsfield Medical Practice

The ideal candidate will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the doctors and practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

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Closing date: 10 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Range times from 7:30 am to 7:30 pm – actual days/times to be decided. Would be 6 hours a day - Mon - Fri.

    Total hours per week: 30.00

  • Apprenticeship duration

    13 months

  • Possible start date

    11 Oct 2017

  • Date posted

    14 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available


  • To have a thorough knowledge of all practice procedures.
  • To work in accordance of written protocols.
  • Pulling/filing notes as necessary.
  • Fax and photocopy as requested.
  • Open post and stamp date of receipt.
  • Open and distribute post to clinicians, Practice Manager, other staff as appropriate.
  • Liaise with other health professionals.
  • To advise and register patients.


  • Receive, assist and direct patients arriving at the practice.
  • Dealing with patient enquiries at the reception desk.
  • Handing completed repeat prescriptions to patient and checking names and address.
  • Be able to cover all reception position as necessary.
  • Collect internal mail and pathology specimens for collection by the courier.


  • Process appointment requests for today and in the future appointments from patients by telephone and in person.
  • Deal with home visits requests.
  • Triage and enter telephone consultations on the computer list.


  • Registrations of new patients – computer data entry and medical records.
  • Process patients change of address in a timely manner – computer data and medical records (have knowledge of practice area).
  • Process repeat prescription request in accordance with practice guidelines.
  • Scanning and filing correspondence into computer medical records via Docman.
  • Read code letters and recognise when a patient is on a disease register.
  • Enter data for QOF i.e. smoking status, weight etc.
  • Act on screen alerts when patients contact the practice and deal with accordingly.
  • Continuously validate patient details using correct computer codes.
  • Enter contact notes on computer for messages left for patients.
  • Completion of patient details on pathology forms.


  • Have working knowledge of telephone, during and after hours.
  • Answer calls promptly using a good telephone manner, assist with queries and take messages where necessary.

Other tasks:

  • Clear rooms after surgeries and make sure clinicians rooms are stocked.
  • Ensure building security – have thorough knowledge of doors/windows/alarm.
  • Ensure reception and other areas are kept tidy.
  • Any other tasks allocated by managers.

Health & safety:

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice health & safety policy and the practice infection control policy and published procedures.

This will include:

  • Using personal security systems within the workplace according to practice guidelines.
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
  • Making effective use of training to update knowledge and skills.
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
  • Actively reporting of health and safety hazards and infection hazards immediately when recognised.
  • Keeping own work areas and general/patient areas generally clean and tidy, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder’s role.
  • Undertaking periodic infection control training (minimum annually).
  • Reporting potential risks identified.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
  • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.


The post-holder will strive to maintain quality within the practice, and will:

  • Alert other team members to issues of quality and risk.
  • Assess own performance and take accountability for own actions, either directly or under supervision.
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance.
  • Work effectively with individuals in other agencies to meet patients needs.
  • Effectively manage own time, workload and resources.


The post-holder should recognise the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members.
  • Communicate effectively with patients and carers.
  • Recognise people’s needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services:

The post-holder will:

  • Apply practice policies, standards and guidance.
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work.
  • Participate in audit where appropriate.

Requirements and prospects

Desired skills

  • IT literate – email, Microsoft Office (Word, Excel, PowerPoint).
  • Able to work in team but feels confident to use initiative.

Personal qualities

  • Reliable
  • Excellent attendance, punctual
  • Smart
  • Personable
  • Amenable
  • Interested
  • Friendly
  • Motivated
  • Flexible

Qualifications required

Must have A – C in English and Maths (or equivalent qualifications).

Future prospects

There will be an option to consider in future Medical Administration. We offer in house training/CCG to all our staff and our apprentice will be included in that.

Things to consider

Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

About the employer

The Chadsfield Medical Practice is the Doctors surgery serving the Romiley area. Healthcare and wellbeing are forefront in most peoples mind. They serve the communities of Romiley, Bredbury, Woodley, Compstall & Marple. The GPs have a wide range of special interests including child health, family planning and sexual health, dermatology, minor surgery and joint injections, men’s health and cardiology. They are affiliated to Manchester University for the training of Medical Students, playing a full and active part in health care education in the community. For young families they have access to a full range of child health services. All their GPs have children so are aware of how stressful it can be when your child becomes unwell. More specialised services including minor surgery, joint injections, contraceptive implant and coil fitting and removal, spirometry (specialised breathing assessments) and 24 hour blood pressure monitoring are available at the practice.


Chadsfield Medical Practice


Chichester Road



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Training provider

  • Level 2 Diploma in Business and Administration
  • Level 1 Functional Skills in Maths
  • Level 1 Functional Skills in English

Apprenticeship framework

Business and Administration

Training provider

Damar Training

Applications for this apprenticeship are being processed by Damar Training


Jana Jassova 0161 480 8171

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Closing date: 10 Oct 2017