Apprentice Administration Assistant Newmans

A proactive and dynamic Southam Estate Agents looking for an apprentice to work closely with our friendly and hardworking team. Excellent opportunity to gain a broad set of customer skills in a busy estate agency firm.

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Closing date: 29 Sep 2017

Apprenticeship summary

  • Weekly wage

    £105.00

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday 9am–5.30pm, Tuesday 9am–5.30pm, Wednesday 2.30pm – 5.30pm, Thursday 1pm–5.30pm, Friday 2.30pm–5.30pm, Saturday 9am–2pm every other week. Holiday cover, Sunday and evening work plus additional hours may be required outside of the 30 hours.

    Total hours per week: 30.00

  • Apprenticeship duration

    12 months

  • Possible start date

    02 Oct 2017

  • Date posted

    5 days ago

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001310262

  • Positions

    1 available

To provide support with dealing with customers within our busy office to include:

  • Dealing with phone calls and email enquiries to and from customers.
  • Dealing with customers face to face.
  • Data entry.
  • Filing, photocopying, collating, faxing etc for communications with clients.
  • Working flexibly within the team and being able to adapt to a fast-paced environment.

Requirements and prospects

Desired skills

  • Computer literate – especially in Outlook and Excel.
  • Good common sense.
  • Customer service skills.
  • Good communication skills.
  • Well organised.

Personal qualities

  • Positive.
  • Well motivated.
  • Enthusiastic.

Qualifications required

  • GCSE A-C English and Maths or equivalent grades.

Future prospects

Upon completion of the apprenticeship, opportunity exists for further training in other aspects of Estate Agency such as photography, brochure production and conducting viewing appointments.

About the employer

A local estate agency established for over 10 years, now a market leader. We pride ourselves on great customer service and a proactive, hardworking approach.

Employer

Newmans

Address

Brewsters Corner

Pendicke Street

Southam

CV47 1PN

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Training provider

You will gain the following knowledge by work based assessment visits and attending college for workshops.

This will to be to prepare you for your end point assessment:

  • Knowing your customer.
  • Understanding the organisation.
  • Meeting regulations and legislation.
  • Systems and resources.
  • Your role and responsibility.
  • Customer experience.
  • Product and service knowledge.

Also Functional Skills English & Maths Level 2 (if required).

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

WARWICKSHIRE COLLEGE

Applications for this apprenticeship are being processed by Warwickshire College


Before you apply

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Closing date: 29 Sep 2017