Customer Service Apprenticeship - Apprentice Negotiator Carson & Co

Carson & Co, part of the Countrywide family, have an exciting opportunity for an enthusiastic and highly motivated apprentice to join their successful team in Fleet.

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Closing date: 28 Sep 2017

Apprenticeship summary

  • Annual wage


  • Working week

    Branch open 8:30am-6:30pm Monday to Friday; 9am-5pm Saturday. Working pattern is 43 hours over 5 days, within a 6 day working week to be confirmed with the manager.

    Total hours per week: 43.00

    (the hours are based on the candidate being over 18)

  • Apprenticeship duration

    14 months

  • Possible start date

    09 Oct 2017

  • Date posted

    4 days ago

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

This is an innovative apprenticeship to support you in becoming a property professional.

You'll work in both sales and lettings, building up your knowledge and expertise in both areas helping you to deliver a brilliant customer experience all while working towards your Customer Service Practitioner level 2 apprenticeship.

Not only will you be supported by your line manager, you'll also be allocated an experienced buddy, attend training with our Learning and Development team, and have your own dedicated training officer from our training provider.

This is a 14 month fixed term apprenticeship and as you move through the programme you'll be given more and more responsibilities. On successful completion of the programme you'll move into a permanent role as a Negotiator.

Learning doesn't stop once you're completed the programme, we are passionate about giving our people the skills to succeed and have a fantastic Learning and Development team to support your career progression.

Every customer is different and we love connecting each and every one of them with their new home.

We pride ourselves on our pro-active approach and our ability to provide our clients with a quick and efficient personal service. The market is competitive so we need someone that is highly energetic and willing to go the extra mile to get the job done. A typical day can include customer contact and feedback, conducting viewings, supporting the move in process, assisting with business generation activities and general administration activities.

Requirements and prospects

Desired skills

The industry is fast paced, lively and a lot of fun. To be success you will need to be:

  • Professional, positive and enthusiastic
  • Have a desire to meet and exceed targets
  • Able to work on your own as well as in a team
  • In possession of a full UK driving licence

Personal qualities

  • A self-starter with a 'can do' attitude
  • A great communicator and able to build relationships
  • Flexible

Qualifications required

GCSE Maths and English at Grade C minimum is required (or equivalent)

Future prospects

On successful completion of the programme you'll move into a permanent role as a Negotiator.

About the employer

Offering an unrivalled service, Carson & Co have been successfully selling and letting homes for over 40 years throughout Surrey, Hampshire and Berkshire. Our estate and letting agency teams help property sellers, home buyers, landlords, tenants and developers to achieve their property objectives. Clients benefit from the largest and most effective property services group in the area, as well as our invaluable association with iconic London Based agents, John D Wood & Co.


Carson & Co


39 The Hart Centre


GU51 3LA

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Training provider

The successful candidate will be given full on the job training alongside undertaking a Customer Service Practitioner apprenticeship programme delivered through Interserve Learning & Employment

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider


Applications for this apprenticeship are being processed by Interserve Learning & Employment


Kelly Chambers

Before you apply

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Closing date: 28 Sep 2017