Practice Management Apprentice Gwyn James

We are looking for a Business Administration apprentice to assist our Practice Manager in learning the day to day running of our busy offices, producing reports and helping with ongoing projects whilst studying towards your Business Admin qualification.

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Closing date: 05 Oct 2017

Apprenticeship summary

  • Wage

    To be agreed upon appointment

  • Working week

    Mon - Fri, between 9AM - 5PM

    Total hours per week: 35.00

  • Apprenticeship duration

    15 months

  • Possible start date

    20 Oct 2017

  • Date posted

    15 Sep 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

You will be working towards your L3 Business Admin apprenticeship by assisting in a range of duties relevant to your studies, you will also be set aside time to complete your learning.

  • Answer telephone, screen calls, take full details & direct calls in the absence of the Practice Manager
  • Have full knowledge of staff movements. Maintain the holiday booking diary via Outlook
  • Send out monthly client satisfaction forms and recording the results on the spreadsheet
  • Produce reports for Heads of Team on client satisfaction
  • Close files on the Vantage system ensuring all relevant paperwork is completed
  • Photocopying as requested
  • Maintain the suppliers spreadsheet, informing the Practice Manager of all renewal dates as they occur
  • Arrange repairs and services for all offices
  • Booking rooms and sending e mails for meetings as requested
  • Input the data from file audits
  • Produce reports as requested from information supplied
  • General administrative and clerical support mainly to the Practice Manager
  • Preparing mail shots, letters & documents as required
  • Be prepared to travel to other offices as and when required

Requirements and prospects

Desired skills

Proficient in Microsoft Office, especially using Outlook and Excel, excellent numeracy and literacy, able to work in a challenging, varied role & multi task. IT skills are an added advantage. Must have the ability to travel to our other offices in Cinderford, Ross & Monmouth. Some practical skills would be an advantage . Must like working with others

Personal qualities

Must be able to work and maintain confidentiality due to the nature of the role. Be presentable & have an excellent sense of humour

Qualifications required

GCSE Maths and English A – C (9 - 4) or equivalent qualifications, plus 3 A-Levels, perferrably including Business OR a Business Admin L2 NVQ.

Future prospects

There may be the opportunity to carry on to doing the Leadership Apprenticeship and taking more responsibility for managing the offices

Things to consider

Staff and suppliers can be challenging in their attitude and the applicant after training will have to be able to deal with various requests but keep to their set tasks as well. May have to work some weekends but time is given in lieu 20 days plus bank holiday. Gwyn James closes over the Christmas period but this is not taken from your entitlement. There is an optional pension scheme after the probationary period of 6 months. The Apprenticeship National Minimum Wage (ANMW): From April 2017 the ANMW was set at £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

About the employer

We offer a full range of legal services to both individuals and business clients through our specialist Solicitors and Lawyers based in offices across The Forest of Dean in Coleford, Monmouth, Ross on Wye and Cinderford. The firm is renown for its commitment to client care and quality, and by combining modern technology with traditional values and experience, we offer our clients an unrivalled service in an approachable and personalised environment.


Gwyn James



High Street


GL16 8HE

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Training provider

L3 Diploma in Business and Administration

Functional Skills: L2 Eng, L2 Maths and L2 ICT

Employee Rights and Responsibilities

Personal Learning and Thinking Skills

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Gloucestershire College


Lynda Berriman 01452 563402

Before you apply

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Closing date: 05 Oct 2017