Customer Service Apprenticeship in Alverchurch, West Heath Snack Pals Ltd

Looking to have a 2 new people joining us. Duties will include making baguettes and other snacks with general cleaning up duties.

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Closing date: 14 Nov 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday - Saturday, shifts TBC.

    Total hours per week: 30.00

  • Apprenticeship duration

    12 months

  • Possible start date

    15 Nov 2017

  • Date posted

    15 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    2 available

As you join the company, you will shadow colleagues whilst you learn the duties you are required to do. These will include:

  • Meeting and greeting customers as they arrive.
  • Guiding customers and providing a great service.
  • Taking customer orders.
  • Serving food.
  • Answering telephones.
  • Managing customer expectations.

Requirements and prospects

Desired skills

  • Ability to prioritise and manage own workload.
  • Great communication skills.
  • Good customer service skills.
  • Able to work in a busy environment.
  • Good time management.

Personal qualities

  • Enthusiastic.
  • Reliable.
  • Positive attitude.
  • Hardworking.
  • Friendly.
  • Clean / smart.
  • Hardworking.
  • Punctual.

Qualifications required

  • Basic Maths and English skills.

Future prospects

Possible permanent position after completion of apprenticeship

About the employer

Retail sale of food in specialised stores.


Snack Pals Ltd



Alvechurch Road


B31 3JW

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Training provider

This is an opportunity to gain on the job experience and at the same time work towards an Apprenticeship qualification, earning while you learn.

NVQ Level 2 in Customer Service, to include:

  • Functional Skills as required.
  • Employment Rights and Responsibilities (ERR).
  • Personal Learning and Thinking Skills.

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by GB Training (UK) Ltd


Maisie Whitticase 01213668388

Before you apply

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Closing date: 14 Nov 2017