1st Line Support Apprentice - 12932 Howell Technology Group Ltd

This is an exceptional opportunity for a tech enthusiastic apprentice to be a valued member of the team, and be trained as an IT support technician.

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Closing date: 30 Nov 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday-Friday, hours will be confirmed with the employer

    Total hours per week: 37.50

  • Apprenticeship duration

    15 months

  • Possible start date

    04 Dec 2017

  • Date posted

    14 Sep 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

Duties/ Responsibilities
As the person on the front line, you’ll be involved in supporting our clients’ IT infrastructure and applications on a day-to-day basis. This will give you an insight into a wide variety of technologies and gain a great understanding of how our customers work. You will be part of a team that have the opportunity to influence and contribute to implementing continuous improvements to the way in which we work. 
•    Resolving queries
•    Problem solving 
•    Providing technical assistance
•    Maintaining ICT equipment
•    Installing and configuring hardware
•    Resolving faults
•    Upgrading or replacement of equipment as needed

Requirements and prospects

Desired skills

Qualities / essential requirements:

• Good attention to detail

• Motivated

• A passion for learning

• Team work

• Excellent communication skills

• Problem solving skills

• Passion for technology

Personal qualities

Someone with an enthusiastic and professional attitude and a commitment to learning new skills

Qualifications required

3 x GCSE (or equivalent) at grades A-C in any subject plus GCSE English and Maths (or equivalents) at grade D or above

Future prospects

Opportunities to progress in the company to field technician could be available after the apprenticeship is completed.

Things to consider

Important Information “QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

About the employer

Employer Description We are committed to enabling businesses take advantage of the latest technologies whilst eliminating expensive lock-in to service providers. We are experts in removing the overheads associated with monolithic, expensive and obstructive legacy IT contracts and services by focusing on digital transformation that encompasses simplicity, sustainability, security and mobility.


Howell Technology Group Ltd


Unit 2.30

One Trinity Green

Eldon Street

South Shields

NE33 1SA

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Training provider

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider


Applications for this apprenticeship are being processed by QA Limited


0345 074 7825 apprenticeships@qa.com

Before you apply

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Closing date: 30 Nov 2017