IT Support Apprentice TWO RIVERS HOUSING

We are looking for an I.T Support Apprentice to demonstrate on-the-job learning through technical training and work tasks. You will learn all aspects of working in an office environment whilst providing an effective technical support when appropriate.

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Closing date: 30 Sep 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    37 hours per week (TBC) ½ hour (at least) for lunch

    Total hours per week: 37.00

  • Apprenticeship duration

    15 months

  • Possible start date

    30 Oct 2017

  • Date posted

    7 days ago

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

You will be working towards your L3 I.T apprenticeship by assisting in a range of duties relevant to your studies; you will also be set aside time to complete your learning.

Duties include:

  • Assist the IT Administration staff in the delivery and maintenance of an effective IT Service which will support the day to day operations of the business, with particular emphasis on IT Service Desk and first line Desktop IT support.
  • Provide effective technical support, when appropriate, to employees and managers on use of end-user hardware and software, with particular emphasis on PC / Laptop / Tablet / Smartphone use and with Microsoft Windows, Apple iOS, Android, Microsoft Office and Internet.

Key Outcomes

  • Demonstrate on-the-job learning through technical training and work tasks.
  • Help to achieve Team Service Measures (SMs) for the IT Service Desk as defined by organisational requirements.
  • Develop an appreciation for data quality, cyber security, administrative consistency and following process.
  • Develop good IT technical knowledge and troubleshooting techniques.
  • Develop good personal commuinications skills with other technical and non-technical staff.
  • To work within agreed objectives and time scales to meet agreed performance criteria.
  • Compliance with all statutory and regulatory requirements
  • Responsible for ensuring the correct quality of work and taking appropriate action where necessary.
  • Monitoring and recording of standards and progress


Requirements and prospects

Desired skills

  • Developing IT knowledge and skills.
  • Ability to learn from instruction and self-driven.
  • Ability to use a PC / Tablet / Smartphone.
  • Ability to use Internet for research
  • Knowledge of data protection practices (desirable)
  • Knowledge of cyber security practices(desirable)
  • Experience in a Housing Associations or similar office environment (desirable)

Personal qualities

  • Good problem solving and decision making abilities.
  • Good numeracy and communication skills.
  • Willingness to help others.
  • Ability to time-manage, set priorities and work to deadlines.
  • Ability to work under pressure.
  • Ability to build effective relationships with a range of employees

Qualifications required

GCSE Maths and English A – C (or equivalent qualifications) grades 4 and above

  • Good current IT knowledge
  • Relevant IT qualification – desirable

Future prospects

Possible permanent position upon completion of apprenticeship.

Things to consider

• Holiday entitlement: 24 days and bank holidays • Staff benefits: Health cashback service, Discounts from high-street stores. • Modern, green and award winning office environment Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.50 per hour from 1st April 2017. This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies.

About the employer

“This is a great opportunity to work in a modern, green and award winning office environment with an innovative and progressive housing association leadership team. Two Rivers’ Housing is a progressive and forward-thinking housing association committed to creating great homes and supporting communities. With our strongly held values of customer focus and continuous improvement, we want our customers to be excited by the service we provide and inspired by the homes and communities we improve and create. We are particularly proud to have earned our place in the Sunday Times ‘Top 100 Best Not for Profit Organisations to Work For’ and we have held the Investors in People ‘Gold’ accreditation for several years now.”




Rivers Meet

Cleeve Mill Lane


GL18 1DS

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Training provider

  • L3 Diploma in ICT Systems and Principles
  • L3 Diploma in Professional Competence
  • Functional Skills: L2 English,  L2 Mathematics
  • Employee Rights and Responsibilities
  • Personal Learning and Thinking Skills

Apprenticeship framework

IT, Software, Web & Telecoms Professionals

Training provider


Applications for this apprenticeship are being processed by Gloucestershire College


Lynda Berriman 01452 563402

Before you apply

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Closing date: 30 Sep 2017