IT Support Apprentice Surfachem Group Limited

Estio Training have an exciting new opportunity for an IT Support Apprentice with Surfachem, a chemical distributor, based in Leeds.

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Closing date: 25 Oct 2017

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    08 Nov 2017

  • Date posted

    14 Sep 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

Reporting to the Head of IT, this role requires the ideal candidate to provide day-to-day IT support to the business, including logging of calls and providing 1st line technical support. The ideal candidate will be able to work under pressure and have excellent verbal communication skills. The candidate must be able to use their own initiative and effective time management to achieve results.

Your duties and responsibilities in this role will consist of:

  • Maintaining and upgrading the windows environment including virtual machine provisioning and administration.
  • Configuration, deployment and support of hardware and software including hand held devices.
  • Monitoring and deployment of Office365 and related server resources.
  • Monitoring and configuration of WAN/LAN and associated devices including telephony.
  • Developing knowledge base database.
  • Anti-virus, web and e-mail security administration.
  • Provide user support & user training.


Requirements and prospects

Desired skills

  • Strong technical and analytical skills.
  • Experience of problem analysis and resolution.
  • Experience of supporting IT customers in a commercial environment.
  • Windows server and desktop operating systems including virtual environments.
  • Office product suite including Office 365 administration and development (preferable).

Personal qualities

  • Strong written and verbal communication skills and the ability to keep calm in stressful situations.
  • Ability to work alone or as part of a team.
  • Good organisational skills.

Qualifications required

5 GCSEs at grades A*- C or equivalent (including English Language and Maths)

Future prospects

The role offers long term security and the opportunity to progress into a permanent position.

About the employer

Surfachem Group, are a major distributor of speciality chemicals to the cosmetics and personal care, household, industrial and institutional cleaning, pharmaceutical and industrial chemicals markets.


Surfachem Group Limited



Sovereign Street



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Training provider

The Estio Training programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive ten weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience.

This apprenticeship will give you a Level 3 Infrastructure Technician Standard with training in areas such as:

  • Functional skills, Maths L2 and English L2
  • PC Fundamentals & Customer Service Skills
  • Business Processes & Network Fundamentals
  • Cloud Services
  • Coding & Logic
  • ERR 
  • Networking and Architecture

Some of these modules will include an option to take an examination in order to receive a professional certificate.

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider

Estio Training

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd


Honor Greenwood 01133500333

Before you apply

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Closing date: 25 Oct 2017