Reception/Admin Apprentice Henry Moore Clinic

This is a fantastic opportunity to join a caring growing company and team. This opportunity will require a motivated, determined and enthusiastic person.

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Closing date: 10 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    PRO ROTA MON – FRI 8:30-6:30 37.5 hours

    Total hours per week: 37.50

  • Apprenticeship duration

    52 weeks

  • Possible start date

    17 Oct 2017

  • Date posted

    13 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

This is a fantastic opportunity to join a caring growing company and team. This opportunity will require a motivated, determined and enthusiastic person who can show they are keen to learn and impress, a determined flexible individual who wants to show they take pride in completing every task to a high standard. The successful candidate will be customer focused and will carry out day to day admin duties. You will be expected to turn your hand to various jobs whilst maintaining a professional attitude at all times. So if you're an organised individual with good communication skills, this is the perfect job for you.


  • Incoming and outgoing calls dealing with customers
  • Transferring calls to the correct person and take accurate messages
  • Use the company be-spoke system
  • Making appointments and inputting data
  • IT duties including accurate emails
  • To photocopy, collate and distribute documents as required
  • Operate fax machine as required
  • Process prescription requests and giving out patient prescriptions to the right recipient
  • Organise and report data
  • Postal duties to include sorting, distributing and franking appropriately and accurately
  • Filing and maintaining internal documents
  • Store and retrieve information
  • Scanning document
  • Providing refreshments in turn
  • Setting up doctors surgery ready for next day
  • Typing duties
  • Preparing medical records
  • Be aware of implications of Practice Policies, especially those relating to confidentiality and data protection
  • Undertake other duties as required

Requirements and prospects

Desired skills

  • Excellent communications skills
  • Excellent Telephone manner
  • Ability to work in a team and independently
  • Sound knowledge of Microsoft packages

Personal qualities

  • Ability to build relationships at all levels
  • Ability to work independently and as part of a team
  • Motivated
  • Attention to detail
  • Organised
  • Be able to use own initiative
  • Strong organisation and administrative skills
  • Understand the importance of confidentiality and data protection act
  • Presentable
  • Trustworthy
  • Punctual

Qualifications required

  • A*-C In English and Maths or equivalent and if you have not achieved these grades, Key Training will help you achieve your functional skills in English and Maths


Future prospects

Progression onto level 3 after completion of level 2 and after completion of all qualifications a fantastic opportunity for a full time job for the right person.

About the employer

A well established doctors surgery in Castleford, who deal with different patients and enquires every day.


Henry Moore Clinic



Smawthorne Lane


WF10 4EN

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Training provider

  • Intermediate Customer service practitioner
  • Functional Skills Level 1 Maths, English & ICT
  • PLTS (Personal, Learning and Thinking Skills)
  • ERR (Employer rights and responsibilities)

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider


Applications for this apprenticeship are being processed by Key Training Limited


Emma Schofield 07526005238

Other information

Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.50 per hour from 1st April 2017. This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies. The wage for Apprentices applies to both time spent on the job plus time spent training.

Before you apply

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Closing date: 10 Oct 2017