Medical Receptionist Apprentice Veor Surgery

An exciting opportunity to join a vibrant GP practice as a Medical Receptionist apprentice. This is a yearlong apprenticeship with progression opportunities for career enhancement. Full training and support. Earn while you learn.

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Closing date: 31 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    37 hours a week (Monday to Friday)

    Total hours per week: 37.00

  • Apprenticeship duration

    12 months

  • Possible start date

    01 Nov 2017

  • Date posted

    7 days ago

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    2 available

This is an exciting opportunity for someone to join a vibrant GP practice in Cornwall as a Medical Receptionist Apprentice.

You will offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.

Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Job Responsibilities

Duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the follow items. Duties may be varied from time to time under the direction of the Office Manager/Senior Receptionist dependent on current and evolving Practice workload and staffing levels:

  • Maintaining and monitoring the Practice appointments system
  • Processing telephone/face-to-face requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
  • Distributing incoming (and outgoing) mail.
  • Filing and retrieving paperwork.
  • Ensuring newly registered patients have completed all forms correctly and are given our Practice Leaflet and offered a health check appointment.
  • Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures.
  • Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
  • Providing clerical assistance to Practice and Trust staff as required, including word/data processing, filing, photocopying and scanning.
  • To work as PA to Duty GP on a rota basis liaising with the on-call doctors to organise visit allocation and ensure clinics run smoothly, contact patients who need follow up appointments and organise transport/urgent ambulances when required.
  • Photocopying insurance medicals and reports and maintaining record books and files thereof.
  • Charging patients the appropriate amount for private work and providing receipts.
  • To work as Nurse Receptionist on a rota basis liaising with the nursing team, GPs and district nurses, processing and checking all samples are correct and ready for the courier each morning and preparing paperwork for forthcoming clinics.
  • Informing appropriate staff when stationery supplies need replacing.
  • Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
  • Keeping the waiting room comfortable and tidy during the day.
  • Checking and closing down consulting rooms at the end of the day. Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols.
  • Ensuring the telephone system transfers from/to the ‘out of hours’ service at the beginning/end of the day.
  • Be able to prioritise tasks and work as part of a team.

Requirements and prospects

Desired skills

  • Literate in Information Technology.
  • Have an understanding, acceptance and adherence to the need for strict confidentiality.
  • Have excellent communication skills.
  • Have the ability to work under pressure.
  • Able to work as part of a team.

Personal qualities

  • Self motivation
  • Team player
  • Confident
  • Professional
  • Creative thinker
  • Positive, sensitive and compassionate
  • Non-discriminatory
  • Non-judgmental
  • Sense of humour
  • Ability to self reflect and seek advice and support if necessary

Qualifications required

English and Maths GCSE C minimum (or equivalent).

Future prospects

An apprenticeship will give you the knowledge, skills and experience you need to apply for a job in the area you have trained in. We will give you the support to progress into employment, education or further training towards your future career goals. At the end of your contract, if you have performed well on your apprenticeship, you should be in a good position to apply for any related positions that are being advertised.

About the employer

Our aim is to provide a personal and modern family doctor service to our patients. Veor Surgery Mission Statement We endeavour to develop and maintain good quality individual patient care, providing all standard core primary care services and developing a range of enhanced services that are consistent with modern general practice. It is the aim of the practice to provide high quality healthcare in a responsive courteous manner to all our patients, with a well – trained and motivated primary healthcare team. We wish to be an approachable, accessible practice making efficient use of all the healthcare team. We aim for all members of the practice to work in a harmonious environment where they feel valued, respected and mutually supported. We aspire to be a respected practice in the community where patients see us as a conscientious, trustworthy and reliable. We also aim to be respected by other healthcare professionals, both clinical and managerial. We wish to maintain the traditional values of a named family doctor to provide continuity of care for patients as well as to embrace innovations to provide the best access for urgent medical problems.


Veor Surgery


South Terrace


TR14 8SN

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Training provider

The candidate will take on a full structured apprenticeship programme consisting of a blended learning approach, which will involve an assessor visiting the candidate at least every 4 weeks to help mentor and coach the candidate through the qualification, and teaching provided either in groups, one to one or via our online virtual learning environment.

At the end of the course you will be completely employable with the following components achieved

  •  QCF Level 2 in Support Services in Healthcare
  •  Level 2 BTEC Employment and Personal Skills in Health
  •  Functional Skills Maths and English Level 1


Apprenticeship framework

Health - Healthcare Support Services

Training provider


Applications for this apprenticeship are being processed by Dynamo Healthcare Training


Tanya Swanson 01736 753 933

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Closing date: 31 Oct 2017