Customer Support Apprentice Bluespier International Ltd

An established healthcare IT company that is growing from strength to strength needs an energetic, dynamic and motivated Apprentice to join us in a service delivery role. The ideal candidate will have keen attention to detail and work hard in a focused and enjoyable environment.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 09 Oct 2017

Apprenticeship summary

  • Weekly wage

    £165.00

  • Working week

    9am - 5pm with a half an hour lunch break.

    Total hours per week: 30.00

  • Apprenticeship duration

    15 months

  • Possible start date

    16 Oct 2017

  • Date posted

    14 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001309391

  • Positions

    1 available

KEY DUTIES / RESPONSIBILITIES:

  • To be the first point of contact for external customer support queries and issues via phone and email; ensuring the customer is kept up to date.
  • To maintain customer call logs.
  • Where appropriate, refer external customer support queries to an appropriate member of staff ensuring that full and accurate details of the query is first obtained to enable a prompt and professional response. 
  • Escalate calls to Customer Support and Training Manager where necessary.
  • To be responsible for inputting customer data/information onto Bluespier systems/databases ensuring that accurate and up-to-date data is available for Bluespier staff at all times.
  • To prepare all customer correspondence accurately and professionally with guidance from the Customer Support Manager and Customer Support Trainer, ensuring all required information is included and correspondence is distributed in a timely manner.  
  • Create user documentation as requested.
  • Any other duties as required by the Customer Support & Training Manager.

GENERIC TASKS:

  • To gain product knowledge.
  • To learn and follow internal team processes.
  • To work closely with customers to understand their requirements using a variety of mediums: in person, over the phone and over email.
  • To actively be aware of and progress opportunities to cross sell products and services.
  • Any other duties as directed by the Customer Support & Training Manager. 

Requirements and prospects

Desired skills

  • Good communicator
  • Literate
  • Numerate
  • Good IT Skills
  • Good telephone manner
  • Asks for help when unsure
  • Team player
  • Able to follow instruction

Personal qualities

  • Positive attitude
  • Trustworthy
  • Self-motivated
  • Honest
  • Enthusiastic
  • Has integrity

Qualifications required

The successful candidate must have strong English and IT skills. 

Future prospects

An excellent opportunity to progress within the business upon the successful completion of this apprenticeship.

Things to consider

The successful candidate will work 30 hours a week in total, working 7.5 hours per day for 4 days of the week (TBA).

About the employer

Bluespier is a leading independent supplier of Theatre Management Systems and clinical software solutions in the UK, with customers across the NHS and private healthcare sector. Specialists in technology and clinically focused, we develop trusted and innovative healthcare IT products that are truly valued by our customers and help to deliver real, tangible benefits. We consider ourselves a small but incredibly effective business. We are agile, responsive and collaborative, meaning our projects tend to be completed faster and more efficiently. Although an established SME, we are also part of the Clanwilliam Group, ensuring we have the ‘big back up’ we need to channel into resources, development and infrastructure to safely support our customers.

Employer

Bluespier International Ltd

Address

Greenbank House

Galton Way

Droitwich

WR9 7ER

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Training provider

  • Certificate (NVQ) in Customer Service Level 2
  • Certificate in Principles of Customer Service Level 2
  • Functional Skills Mathematics Level 1
  • Functional Skills English Level 1

Apprenticeship framework

Customer Service

Training provider

HEART OF WORCESTERSHIRE COLLEGE

Applications for this apprenticeship are being processed by Heart of Worcestershire College

Contact

Jake Price japrice@howcollege.ac.uk


Employer's Application Instructions

Please ensure you create an account on the Heart of Worcestershire’s website via the link provided to apply for this vacancy. All interviews are booked via email-please check your inbox on a regular basis.


This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 09 Oct 2017