Customer Services Apprentice Wychavon District Council

To provide administrative support within the service unit whilst obtaining experience and qualifications. To receive enquiries, by telephone, email, face-to-face and via the Internet at the Civic Centre and Evesham and Droitwich Contact Centres to take appropriate action and record information as required.

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Closing date: 06 Oct 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    37 hours a week, shifts TBC.

    Total hours per week: 37.00

  • Apprenticeship duration

    1 years

  • Possible start date

    23 Oct 2017

  • Date posted

    5 days ago

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

  1. To provide a telephone service for the Council’s main switchboard and redirect calls to the relevant person/team.
  2. To provide information, advice and services to customers on behalf of our partners, and to provide information and advice on the services of other national and local agencies.
  3. To refer customers where appropriate, to external agencies dealing with any specific needs.
  4. To assist with maintaining databases as required.
  5. Assist with incoming and outgoing post, including post opening and distribution.
  6. Learning how to operate general office equipment such as photocopiers and answerphones.
  7. Other such duties as may be required from time to time in line with the grading of the post and requirements of the trainees personal training plan.
  8. To comply with all aspects of the Data Protection Act, protocols and legislation.

Requirements and prospects

Desired skills

  • Effective oral and written communication skills
  • Good IT skills and working knowledge of using MS office packages
  • A confident and flexible approach

Personal qualities

  • Polite telephone manner
  • Commitment and enthusiasm
  • Proactive approach
  • Positive attitude
  • Bright bubbly Personality  

Qualifications required

GCSE A-C English and Maths or equivalent grades/qualifications

Future prospects

Progression onto Level 3 qualification in Customer Services

Things to consider

Applicants must be flexible to work in different locations including Evesham and Pershore and will be required to work some evenings and some weekends. Due to the nature of the role we are only able to accept applications from candidates over the age of 18. Candidates will require an Enhanced DBS check

About the employer

Wychavon District Council is a small, progressive local authority, situated in one of the Countries most attractive areas. We offer excellent opportunities to grow and develop a career along with competitive employee benefits. We are continually looking for ways to develop our staff and we now have an exciting opportunity for a Trainee Customer Service Advisor to join the Strategy, Democratic and Customer Services team at Wychavon. We are looking for an individual with an NVQ Level 2 (or equivalent experience) in Customer Service or Business Administration. You must have good communication and I.T. skills and be able to communicate effectively with customers.


Wychavon District Council


Civic Centre

Queen Elizabeth Drive


WR10 1PT

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Training provider

  • Customer Services Level 2
  • Functional Skills if required

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by Aspiration Training Ltd


Jo Wilson

Before you apply

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Closing date: 06 Oct 2017