IT Support Apprentice J & C Joel Ltd

Estio Training have an exciting opportunity for an IT Support Apprentice with J & C Joel, a fabric manufacturer, based in Halifax.

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Closing date: 24 Oct 2017

Apprenticeship summary

  • Annual wage

    £7,000.00 - £9,000.00

  • Working week

    Monday - Friday

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    07 Nov 2017

  • Date posted

    13 Sep 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

Reporting to the Head of IT, this role requires the ideal candidate to provide day-to-day IT support to the business, including logging of calls and providing 1st line technical support. The ideal candidate will be able to work under pressure and have excellent verbal communication skills. The candidate must be able to use their own initiative and effective time management to achieve results.

Your duties and responsibilities in this role will consist of:

  • Resolving/escalating all reported IT issues.
  • Being responsible for morning infrastructure checks and resolving/escalating where necessary.
  • Providing fast, effective and efficient 1st fault resolution.
  • Following up on outstanding calls daily.
  • Liaising with 3rd party suppliers and service providers.
  • Microsoft AD administration.
  • Office 365 administration.
  • Maintenance of antivirus across the business.
  • Troubleshooting issues across Microsoft desktop and server estate.
  • New user PC builds.
  • Network/PABX patching and troubleshooting.
  • Microsoft updates to be applied across the IT estate monthly.
  • Supporting end users with the ERP system.
  • Any other ad-hoc duties, as requested by Line Manager.

Requirements and prospects

Desired skills

  • Ability to prioritise and work to deadlines.
  • Support of 3rd party software.
  • Knowledge of TCP/IP methodology, operation and network facilities.
  • Active Directory/Office365/Network Printers/Windows Servers.
  • Some familiarity of ITIL principles.
  • Strong technical knowledge.

Personal qualities

  • Excellent communication skills, both written and verbal.
  • Excellent problem solving and troubleshooting skills, both face to face and remotely.
  • Effective time management.

Qualifications required

5 GCSEs at grades A*- C or equivalent (including English Language and Maths)

Future prospects

The role offers long term security and the opportunity to progress into a permanent position.

About the employer

J&C Joel, established in 1978 and now run by the sixth generation of Wheelwrights, is now one of the world’s leading manufacturers of flame retardant fabrics and flooring for the entertainment and event industries – providing theatre and stage drapes, cyclorama canvasses, backdrops, bespoke fabric shapes, as well as stage machinery and acoustic solutions.


J & C Joel Ltd


Corporation Mill

Corporation Street

Sowerby Bridge


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Training provider

The Estio Training programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive ten weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience.

This apprenticeship will give you a Level 3 Infrastructure Technician Standard with training in areas such as:

  • Functional skills, Maths L2 and English L2
  • PC Fundamentals and & Customer Service Skills
  • Business Processes & Network Fundamentals
  • Cloud Services
  • Coding & Logic
  • ERR 
  • Networking and Architecture

Some of these modules will include an option to take an examination in order to receive a professional certificate.

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider

Estio Training

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd


Luke Metcalf 01133500333

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Closing date: 24 Oct 2017