Apprentice - Level 2 Business Administration - Bedlingtonshire Medical Group Bedlingtonshire Medical Group

To provide administrative support to the practice, to offer efficient reception service to patients.

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Closing date: 26 Sep 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday to Friday

    Total hours per week: 37.00

  • Apprenticeship duration

    52 weeks

  • Possible start date

    16 Oct 2017

  • Date posted

    6 days ago

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
  • Deal with all general enquiries, explain procedures and make new and follow-up appointments.
  • Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
  • Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
  • Enter requests for home visits into the Home Visits Sheet and log onto EMIS computer system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
  • Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
  • Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.
  • Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
  • Enter patient information on to the computer as required.
  • Patient notes and correspondence: Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to.
  • Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
  • Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.
  • Make and serve refreshments, ensure the kitchen is kept clean and tidy and tidy the waiting room in turn with other staff.

Requirements and prospects

Desired skills

  • Demonstrate computer keyboard operations skills.
  • Excellent communication skills.
  • Ability to work within a team.
  • Willingness to undertake and necessary training courses including NVQ

Personal qualities

  • Ability to work well under pressure
  • Ability to use own initiative
  • Good communication and interpersonal skills
  • Pleasant and articulate
  • Good telephone manner
  • Ability to work in a changing environment
  • Smart appearance, Friendly and approachable manner.

Qualifications required

Mathematics and English GCSE grade A - C or equivalent qualification

Future prospects

There are good prospects for full time employment or progression on to an Advanced Level Apprenticeship Level 3. You will be supported with employability skills and job seeking.

Things to consider

Must be interested in Medical work. To work in an extremely busy environment, and to work under pressure.
To be considered for the apprenticeship you must attend a Screening Workshop prior to your application being sent to the employer. PLEASE CHECK EMAILS AFTER CLOSING DATE 26 Sep 2017

About the employer

Values are important to the Practice as they describe the way in which we work. The practice’s vision to be a successful health care team providing a caring, high quality and safe service for all our patients is supported by our values – Patient Centred, Continuous Improvement, Work Together and Learn. Values - What we do Patient Centred: We will listen to patients, carers and visitors concerns and take action. Give priority to actions that will improve the service and promote patient safety. Always report incidents or near misses that could cause harm to patients. Work Together : Listen to the views of others so that the best way forward can be found. Use initiative to solve problems and inform others when aware of potential problems. Celebrate and share good practice.Take pride in our work and that of our team Be aware of our own behaviour and how it impacts on others, challenge inappropriate behaviour. Continuous Improvement: Look for ways of improving patient care. Display an open mind to new ideas and proposals. Remain positive but realistic about the challenges of change. View and promote change as an opportunity for improving and developing work. Learn: Engage in formal and informal learning and development activities. Assess, apply and develop our skills, abilities and experience and seek opportunities for feedback. Support and encourage others to develop their knowledge, skills and behaviours. Take an active interest in what is happening more widely within the practice.


Bedlingtonshire Medical Group


Health Centre

Glebe Road


NE22 6JX

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Training provider

  • NVQ Certificate in Business and Administration (QCF) Level 2
  • Certificate in Principles of Business and Administration (QCF) Level 2
  • Award in Functional Skills English
  • Award in Functional Skills Mathematics
  • Award in Functional Skills ICT
  • Employment Rights and Responsibilities
  • Equality and Diversity
  • Health and Safety
  • Employability Skills

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Northumberland Adult Learning Service


Joanne Thompson

Other information

You must be able to travel to location on a daily basis so please ensure you have checked your travel requirements before applying.

You must adhere to the confidentiality policy of the organisation, therefore you may be required to have a DBS Check and the offer may be conditional until the clearance of this DBS

From the 1st October 2014 the National Minimum Wage (NMW) for apprentices has been introduced for young people aged 16-18 and those aged over 19 in the first year of their Apprenticeship. The new rate is £2.73 per hour. The new NMW applies to time working plus time spent training as this is also part of the Apprenticeship. Anyone not covered by the age category above will be entitled to the NMW appropriate to their age. The Apprenticeship National Minimum Wage (ANMW): From April 2017 the ANMW was set at £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

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Closing date: 26 Sep 2017