Apprentice - Level 2 Business Administration - Bedlingtonshire Medical Group Bedlingtonshire Medical Group
To provide administrative support to the practice, to offer efficient reception service to patients.
Closing date: 26 Sep 2017
The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).
Total hours per week: 37.00
Possible start date
16 Oct 2017
6 days ago
Intermediate Level Apprenticeship
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Enter requests for home visits into the Home Visits Sheet and log onto EMIS computer system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
- Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
- Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.
- Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
- Enter patient information on to the computer as required.
- Patient notes and correspondence: Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to.
- Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
- Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.
- Make and serve refreshments, ensure the kitchen is kept clean and tidy and tidy the waiting room in turn with other staff.
Requirements and prospects
- Demonstrate computer keyboard operations skills.
- Excellent communication skills.
- Ability to work within a team.
- Willingness to undertake and necessary training courses including NVQ
- Ability to work well under pressure
- Ability to use own initiative
- Good communication and interpersonal skills
- Pleasant and articulate
- Good telephone manner
- Ability to work in a changing environment
- Smart appearance, Friendly and approachable manner.
Mathematics and English GCSE grade A - C or equivalent qualification
Things to consider
To be considered for the apprenticeship you must attend a Screening Workshop prior to your application being sent to the employer. PLEASE CHECK EMAILS AFTER CLOSING DATE 26 Sep 2017
About the employer
- NVQ Certificate in Business and Administration (QCF) Level 2
- Certificate in Principles of Business and Administration (QCF) Level 2
- Award in Functional Skills English
- Award in Functional Skills Mathematics
- Award in Functional Skills ICT
- Employment Rights and Responsibilities
- Equality and Diversity
- Health and Safety
- Employability Skills
Business and Administration
THE NORTHUMBERLAND COUNCIL
Applications for this apprenticeship are being processed by Northumberland Adult Learning Service
Joanne Thompson email@example.com
You must adhere to the confidentiality policy of the organisation, therefore you may be required to have a DBS Check and the offer may be conditional until the clearance of this DBS
From the 1st October 2014 the National Minimum Wage (NMW) for apprentices has been introduced for young people aged 16-18 and those aged over 19 in the first year of their Apprenticeship. The new rate is £2.73 per hour. The new NMW applies to time working plus time spent training as this is also part of the Apprenticeship. Anyone not covered by the age category above will be entitled to the NMW appropriate to their age. The Apprenticeship National Minimum Wage (ANMW): From April 2017 the ANMW was set at £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.
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Closing date: 26 Sep 2017