Apprentice Change Coordinator (Business Administration) G C I Com

GCI are looking to recruit an Apprentice Change Coordinator (Business Administrator) to join their team based in Salford.

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Closing date: 09 Oct 2017

Apprenticeship summary

  • Weekly wage

    £210.00

  • Working week

    Monday – Friday 9am – 5.30pm

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    16 Oct 2017

  • Date posted

    7 days ago

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001308936

  • Positions

    1 available

Initially the apprentice will be required to:

  • Log tickets (change requests) received from suppliers in the ticketing system.
  • Send customers communications (via email) to advise of planned engineering work.
  • Support the change management function; to log, track and complete changes from submission to completion.
  • Respond to queries from customers in relation to any planned engineering work.
  • Learn the change management process and procedures.

Once the apprentice is comfortable with processes then extra responsibilities and further development will be given in the following areas:

  • Assist in the Change Advisory Board (CAB) meetings, putting together the agenda and taking minutes.
  • Assist in the production of monthly reports for change KPIs.
  • Be a point of contact for any internal/external change management procedures/policy queries.
  • Support other business functions with admin duties as required by the business.

Requirements and prospects

Desired skills

  • Computer literate.
  • Excellent attention to detail.

Personal qualities

Building Relationships and Networking:

  • Builds credibility, respect and trust with others.
  • Willing to learn about other aspects of the business.
  • Considerate and respectful towards others.

Communication:

  • Excellent written and verbal communication skills – Able to adapt style of communication and approach dependent on audience.
  • Open and transparent.
  • Embraces and absorbs new information and uses results effectively.
  • Generates ideas to improve processes and create efficiencies.
  • Deals with ambiguity.

Commitment, Motivation and Drive:

  • Professional, polite and positive.
  • Resilient, calm and in control of emotions.
  • Motivated, honest, open to challenge and prepared to take advice.

Qualifications required

  • GCSE Grade D or above in English or Maths or equivalent.

Future prospects

•Potential to be made permanent after completing the apprenticeship. •Completion of ITL v3 Foundation Course.

About the employer

GCI is one of the UK’s leading Managed Service Providers, helping organisations evolve from traditional technology environments. Our customers span multiple sectors and range from single office organisations to those with more than 700 sites. Throughout our 16-year history, GCI’s aim has been to build something special; a progressive organisation with a well invested service delivery infrastructure, empowered staff, and the overarching goal of helping businesses transition from legacy technology to benefit rich new world options.

Employer

G C I Com

Address

Unit 2

Salford

M5 3EZ

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Training provider

  • NVQ Level 2 in Business and Administration.
  • Functional Skills.
  • Employment Rights.
  • Technical Certificate.

Apprenticeship framework

Business and Administration

Training provider

TRAFFORD COLLEGE

Applications for this apprenticeship are being processed by Trafford College

Contact

Sabina Dunworth - Ali 0161 886 7461 trafford.first@trafford.ac.uk


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Closing date: 09 Oct 2017