Sales Support Business Administration Apprentice ICO SYSTEMS LTD

We are looking for a motivated individual to work in the admin department as part of our sales team!

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Closing date: 09 Oct 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday – Friday 8:30pm – 5:30pm

    Total hours per week: 40.00

  • Apprenticeship duration

    12 months

  • Possible start date

    30 Oct 2017

  • Date posted

    7 days ago

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available


  • Answering Incoming telephone calls
  • Recording customer enquiries on internal systems
  • Contacting suppliers for product information, pricing and stock availability
  • Checking product specifications for suitability to customer requirements
  • Creating products codes on internal systems
  • Maintaining existing product codes on internal systems
  • Creating customer quotes on internal systems
  • Raising sales orders on internal systems
  • Preparing engineers’ worksheets on internal system for new sales orders
  • Assisting in the raising of purchase orders for suppliers
  • Chasing outstanding purchase orders with suppliers
  • Liaising with couriers to check deliveries
  • A candidate who has a genuine interest in IT as well as developing a career in IT Sales

Requirements and prospects

Desired skills

  • Knowledge of Microsoft Office.
  • Organisational skills.
  • Communication skills.
  • Telephone manner.
  • Ability to work under pressure.
  • Attention to detail.

Personal qualities

  • Enthusiastic.
  • Hardworking.
  • Reliable.
  • Eager to learn.
  • Confident.
  • Genuine interest in IT.

Qualifications required

  • GCSE's or equivalent in Maths, English and Science grade C or above.

Future prospects

The successful candidate will have the opportunity to progress into a permanent position on team. Long term the candidate will be trained to take responsibility and ownership for their own accounts to manage client relationship through sales and customer service. Initially you will be studying a Level 2 in Business Administration, with the potential to progress onto a further Level 3 Qualification

Things to consider

There may be long periods using a computer. This role requires the candidate to have a keen interest in IT but is more on the client engagement and administration side than the technical side.

About the employer

ICO Systems provide IT Support in East Anglia. We pride ourselves keeping our customers at the heart of our business, which in turn means our services are designed around your needs. We’re a team of technical experts who have worked together for many years. Recently we did the maths and calculated that in every year we spend over 2000 hours together, that’s a lot! But we love every minute.





Dunlop Road



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Training provider

  • Training for all work tasks will be provided on site.
  • You will be fully supported throughout your Apprenticeship with visits onsite, emails and telephone communications, and achieve functional skills if not already achieved previously through school/college.

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by B-Skill Limited


Mel Leach 07938613640

Before you apply

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Closing date: 09 Oct 2017