Customer Service Apprenticeship - Lifting Gap Group Limited

If you are a people person, this Customer Service Apprenticeship at GAP Hire Solutions in Bristol, could be perfect for you. You’ll earn a wage and work towards a qualification that can open the door to almost any industry.

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Closing date: 09 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Mon-Fri between 8am - 5pm

    Total hours per week: 40.00

  • Apprenticeship duration

    52 weeks

  • Possible start date

    16 Oct 2017

  • Date posted

    12 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Are you passionate about people and keen to get ahead? GAP Hire Solutions Bristol are looking for someone that is committed to providing 1st class customer service.  

GAP Hire Solutions Bristol

Working within their growing team in Bristol, you will receive expert training to deliver a customer experience second to none. Talking to a huge array of customers you will quickly develop your own interpersonal skills whilst advancing your existing Microsoft Office expertise, from Word to Excel. Over the course of this 12 month Apprenticeship, you will acquire many transferable skills that will help kick start your career. Your daily activities could include:

  • communicating with customers face-to-face, in writing, or on the phone
  • promoting products and services 
  • building customer relationships
  • gathering feedback
  • problem solving
  • gathering and analysing feedback

Upon successful completion of this apprenticeship you will have gained a nationally recognised qualification in Customer Service BTEC Lvl2, along with functional skills in Maths, English & ICT that will serve you in many jobs to come; and as a valuable member of the team you’ll have the opportunity to move into a permanent role where you will be able to continue your career development journey.

All of your training will be provided by learndirect Apprenticeships, the UK’s largest provider of Apprenticeships. We’ve helped lots of people like you develop their skills and gain experience in their chosen field. Every year we find work for and train over 23,000 apprentices.

Requirements and prospects

Desired skills

You will need good communication skills, and good computer abilities with the ability to work in a team environment. It is useful for you to have knowledge of MS Office including Excel and Word.

Personal qualities

If you are polite, presentable and an articulate individual then you are exactly who we are looking for as you will be talking with clients. You should also be able to work to a schedule.

Qualifications required

GCSE English and Maths at grade C plus (or equivalent) is preferred but not essential.

Future prospects

When you have successfully completed your Apprenticeship you may be given the opportunity to continue in your role or progress onto an alternative support role within the company where you will receive full training and support.

Things to consider

Before you make your application, please ensure that you are able to reliably travel to and from work on a daily basis. Please check bus times/travel arrangements. Please do not contact the employer directly - for any queries regarding this vacancy, please contact

About the employer

We are GAP Hire Solutions – your national hire partner. Our eight divisions offer market-leading hire equipment, so whether you’re looking for a 3 inch drill, a portable toilet or a digger – we’ve got it. With a can-do attitude, we listen and work with you to get the job done and our nationwide network of depots mean we’re always there when you need us. We employ over 1,300 people and are focussed on ensuring they feel valued, heard and happy at work.


Gap Group Limited


Jubilee Way


BS11 9HU

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Training provider

  • Customer Service Level 2 – 12 MONTHS
  • BTEC Level 2 Diploma in Customer Service (QCF)
  • Level 1 Functional Skills in Mathematics and English
  • Employment Rights and Responsibilities Workbook
  • (Work based learning)

Apprenticeship framework

Customer Service

Training provider

Learndirect Apprenticeships Limited

Applications for this apprenticeship are being processed by Learndirect Apprenticeships Limited


Ellie Walkden

Before you apply

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Closing date: 09 Oct 2017