Apprentice Service Receptionist Thompson and Smith

Thompson and Smith based on Fairfield Industrial Estate in Louth are looking for an enthusiastic individual to help within their Service Team and deal with the reception duties as well as daily administration duties.

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Closing date: 27 Sep 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Between 8am - 6pm Monday to Friday and Saturday 8am - 12:30pm.

    Total hours per week: 40.00

  • Apprenticeship duration

    12 months

  • Possible start date

    16 Oct 2017

  • Date posted

    11 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Main job role duties will include;

  • Liaising with customers, taking service bookings in person and on the phone.
  • Ordering parts and chasing suppliers.
  • Returning parts not needed.
  • Liaising with mechanics.
  • Upselling and cross selling additional products and services.
  • Answering and directing phone calls.
  • Entering information onto the dealer management system.
  • Making customer refreshments.
  • Adhoc dealership support.

Requirements and prospects

Desired skills

  • Good communication and listening skills
  • Computer literate
  • Keen interest/knowledge of motor industry
  • Good attention to detail
  • Willingness to undertake all duties given
  • Clean driving licence would be an advantage but not essential

Personal qualities

  • Mature
  • Reliable
  • Polite and courteous
  • Hardworking
  • Well presented
  • Enthusiastic with ambition to progress

Qualifications required

5 GCSE's at grade C or above or equivalent.

Future prospects

There may be the chance to progress onto the next level of the Apprenticeship.

Things to consider

Must be able to travel to and from the workplace according to the working hours.

About the employer

Welcome to Thompson and Smith Ltd, 'Lincolnshire's Largest Non Vauxhall Dealer', where personal service and value for money still exist! With a wealth of Vauxhall knowledge, partners Neil Thompson and Ian Smith head a small team of professionals who strive to offer, in both sales and aftersales departments, good old fashioned values of courtesy and, most importantly, great value for money. Many of the Thompson and Smith team have worked together for years, some even decades! This staff loyalty reflects in the way that our customers are dealt with - being greeted by the same friendly faces time after time reassures our customers that their requirements are fully understood and promptly dealt with by a staff member who is an expert in their chosen profession. Our huge, purpose built showroom and external display areas comfortably house around 100 low mileage, immaculately prepared cars and light commercial vehicles available for viewing or demonstration 7 days a week.


Thompson and Smith


Tattershall Way


LN11 0YZ

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Training provider

NVQ Level 2 in Customer Service

Functional Skills Maths

Functiona Skills English

ERR Workbook

Personal Learning & Thinking Skills

Apprenticeship framework

Customer Service

Training provider

First College

Applications for this apprenticeship are being processed by First College


Rebecca Barker 01507 601122

Before you apply

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Closing date: 27 Sep 2017