Customer Service Apprenticeship - Exeter Gap Group Plant & Tool Hire

If you are a people person, this Customer Service Apprenticeship at GAP Hire Solutions in Exeter, could be perfect for you. You’ll earn a wage and work towards a qualification that can open the door to almost any industry.

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Closing date: 25 Sep 2017

Apprenticeship summary

  • Weekly wage

    £140.00

  • Working week

    Mon-Fri between 8am - 5pm 40HPW

    Total hours per week: 40.00

  • Apprenticeship duration

    12 months

  • Possible start date

    02 Oct 2017

  • Date posted

    11 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001308398

  • Positions

    1 available

Are you passionate about people and keen to get ahead? GAP Hire Solutions - Exeter are looking for someone that is committed to providing 1st class customer service.  

GAP Hire Solutions - Exeter

Working within their growing team in Exeter, you will receive expert training to deliver a customer experience second to none. Talking to a huge array of customers you will quickly develop your own interpersonal skills whilst advancing your existing Microsoft Office expertise, from Word to Excel. Over the course of this 12 month Apprenticeship, you will acquire many transferable skills that will help kick start your career. Your daily activities could include:

•    communicating with customers face-to-face, in writing, or on the phone
•    promoting products and services 
•    building customer relationships
•    gathering feedback
•    problem solving
•    gathering and analysing feedback

Upon successful completion of this apprenticeship you will have gained a nationally recognised qualification in Customer Service BTEC Lvl2, along with functional skills in Maths, English & ICT that will serve you in many jobs to come; and as a valuable member of the team you’ll have the opportunity to move into a permanent role where you will be able to continue your career development journey.

All of your training will be provided by learndirect Apprenticeships, the UK’s largest provider of Apprenticeships. We’ve helped lots of people like you develop their skills and gain experience in their chosen field. Every year we find work for and train over 23,000 apprentices.


Requirements and prospects

Desired skills

You will need good communication skills, and good computer abilities with the ability to work in a team environment. It is useful for you to have knowledge of MS Office including Excel and Word.

Personal qualities

When you have successfully completed your Apprenticeship you may be given the opportunity to continue in your role or progress onto an alternative support role within the company where you will receive full training and support.

Qualifications required

GCSE English and Maths at grade C plus (or equivalent) is preferred but not essential.

Future prospects

When you have successfully completed your Apprenticeship you may be given the opportunity to continue in your role or progress onto an alternative support role within the company where you will receive full training and support.

Things to consider

Before you make your application, please ensure that you are able to reliably travel to and from work on a daily basis. Please check bus times/travel arrangements. Please do not contact the employer directly - for any queries regarding this vacancy, please contact karecruitment@learndirect.com

About the employer

We are GAP Hire Solutions – your national hire partner. With eight divisions each offering market-leading equipment, we have the product you need. With a can-do attitude, we listen and work with you to get the job done. And our nationwide network of depots mean we’re always there when you need us. GAP employs over 1,600 people and are focussed on ensuring they feel valued, heard and happy at work.

Employer

Gap Group Plant & Tool Hire

Address

Unit 10-12

Kestrel Business Park, Kestrel Way

Exeter

EX2 7JS

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Training provider

  • Customer Service Level 2 – 12 MONTHS
  • BTEC Level 2 Diploma in Customer Service (QCF)
  • Level 1 Functional Skills in Mathematics and English
  • Employment Rights and Responsibilities Workbook
  • (Work based learning)

Apprenticeship framework

Customer Service

Training provider

Learndirect Apprenticeships Limited

Applications for this apprenticeship are being processed by Learndirect Apprenticeships Limited


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Closing date: 25 Sep 2017