Customer Service Apprenticeship Fires & Fenders

Looking to kick start your career in retail? Fires & Fenders are looking for someone to join their team! This is an amazing apprenticeship opportunity to start a career in Customer Service, working along-side amazing staff. Do not miss out and apply NOW!

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Closing date: 27 Sep 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    30 hours, hours will be discussed at interview and will be what fits apprentices needs best. Flexible working hours. Shifts TBC.

    Total hours per week: 30.00

  • Apprenticeship duration

    12 months

  • Possible start date

    02 Oct 2017

  • Date posted

    11 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Providing a range duties including:

  • Providing an excellent customer service
  • Answering telephones
  • Taking messages
  • General admin duties as and when essential
  • Welcoming customers and looking after them
  • Greeting visitors and offering tea or coffee
  • Showing customers around showroom
  • Keeping shop clean and tidy
  • Learning about products to show the customers
  • Helping out with other relevant duties as and when

Job description subject to review and modification.


Requirements and prospects

Desired skills

  • Good communication skills (essential)
  • Good telephone manner
  • Helpful person
  • Numerate and Literate
  • Ability to work to tight timescales
  • Able to use own initiative
  • Able to work as part of a team, as well as individually
  • Able to deal with customers effectively

 (Full training will be provided for the right candidate)

Personal qualities

  • Friendly and polite
  • Have an interest in interior design
  • Reliable and punctual
  • Flexible
  • Desire to develop
  • Honest and trustworthy

Qualifications required

  • GCSE grade A*-C in Maths and English (or equivalent).

Future prospects

Very good opportunity to progress further in the business.

About the employer

Our unique, family run showrooms are a source of inspiration. We have an experienced team that are always on hand to help you find the ideal fire or fireplace for your home, transforming any room with a beautiful new cosy focal point. We have an extensive range of all types of fire and fireplace to suit any budget and our staged displays to really bring them to life


Fires & Fenders


65 Hudson Street

South Shields

NE34 0AE

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Training provider

  • Pre-employment preparation – Employment Rights and Responsibilities and customer service skills.
  • Full induction and training from the employer.
  • Agreed off the job training to support you and your employer with work related training and also to prepare you for Technical Certificate and Functional Skills (if required).
  • Study and complete NVQ Level 2 in Customer Service.
  • Fortnightly visits to the workplace to assess performance.

(Where possible, off the job training will take place within the first 3 months of apprenticeship programme)

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by LearningSkills


Errin Bolam 0191 433 8761

Before you apply

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Closing date: 27 Sep 2017