Apprentice Customer Adviser Tuin

Tuin in Brooke are expanding and are on the search for apprentices to join their sales department. This is a great opportunity to be part of a knowledgeable and highly experienced team who are well respected within this industry.

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Closing date: 01 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Mon-Fri 9.00am-5.00pm. 30 minutes for lunch (37.5 hours per week)

    Total hours per week: 37.50

  • Apprenticeship duration

    14 months

  • Possible start date

    09 Oct 2017

  • Date posted

    11 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    2 available

As an Apprentice Customer Adviser at Tuin you will be heavily involved in the core functions of this exciting and rapidly growing business. You will be working within the sales department and work with the departmental manager to assist with the smooth running of this vital department.

This will be a challenging and exciting role; the successful applicant will gain exposure to a variation of duties throughout the whole business. Key daily/weekly responsibilities will include:

·       Dealing with initial business enquiries
·       Providing quotations to customers/suppliers
·       Provide product knowledge to potential customers
·       Maintain, develop and build customer/supplier relationships
·       Processing orders with customers and suppliers
·       Updating CRM systems
·       Data Input
·       Maintaining internal records/files
·       Carry out market research projects
·       Make and received telephone calls
·       Send and received emails

To ensure you have an in depth understanding of the company and its core functions there will numerous opportunities to go off site and learn about both our suppliers and clients. For the correct candidate there will also be the chance to gain industry specific qualifications.

This is a great opportunity to be part of a knowledgeable and highly experienced team who are well respected within this industry.

Requirements and prospects

Desired skills

  • Excellent communication skills – verbal and written
  • Ability to work on own initiative
  • Ability to work to deadlines
  • Attention to detail & accuracy
  • Ability to work under pressure and problem-solve
  • Understand the importance of confidentiality
  • Knowledge of Microsoft Office – Word, Outlook, Excel, PowerPoint


Personal qualities

  • Reliable and punctual
  • Team player and good interpersonal skills
  • Good sense of humour
  • Professional, flexible and adaptable approach to work
  • The successful candidate will be dealing with confidential information and must understand the need for discretion at all times
  • Willingness to learn and develop towards Apprenticeship accreditation
  • Motivated to continually improve work practices and procedures both in own working area and others

Qualifications required

Good general standard of education (4 x GCSEs or equivalent at Grade C or above including English and Maths)

Future prospects

Possible permanent position upon completion of apprenticeship and progression available.

About the employer

Tuin is the sole UK importer and distributor of the entire product range of Tuindeco products and we sell direct to the consumer as well as offering trade accounts for established businesses with show sites. Tuindeco are Europe’s foremost supplier of log cabins, timber, fencing, structures, furniture, garden products etc. Based in Holland with over 1000 products all held in stock in the UK and Holland. Tuindeco trade in virtually every country in Europe, and have hugely high standards and only supply the best at the best prices. Tuindeco are primarily governed by Dutch and German standards, renowned for being considerably higher than in the UK but at least we're catching on to high quality at great prices! We are a very strongly customer focused business and we try to make dealing with us easy. We love our products and all of the staff have considerable experience, we can offer advice and expertise across numerous areas. We offer a personal service and an out of hours support network via email. Tuindeco keep stock of all the product ranges in NL and the UK to enable a quick delivery for our customers. We supply a huge range for the garden including Log Cabins, Sheds, Garden furniture, and virtually anything you could need for your garden throughout the UK.




Brooke Industrial Park Unit 9

Norwich Road


NR15 1HJ

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Training provider

As well as on the job training you will complete a Customer Services Practitioner Level 2 apprenticeship standard. This may also include functional skills in English and Maths at level 1 and/or 2 depending on prior qualifications.

You will work towards:
- Customer Services Practitioner Level 2 Apprenticeship Standard

Functional Skills in English and Maths:
- No functional skills to be completed if you have obtained a GCSE C and above or equivalent.
- Functional Skills level 2 will be completed, if you have obtained a GCSE D or E grade, functional skills level 1 or equivalent.
- Functional Skills level 1 will be completed, if you have not obtained any equivalent qualifications. Upon completing level 1 functional skills you will progress onto level 2.

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

Skills Edge

Applications for this apprenticeship are being processed by Skills Edge


Calvin Goodson 07969898364

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Closing date: 01 Oct 2017