Resourcing & Business Support Apprentice BUCKINGHAMSHIRE COUNTY COUNCIL

An exciting Advanced Apprenticeship opportunity to join a busy business support team, providing administrative support to the Customer Service Centre. The Centre is the first point of contact to customers contacting Buckinghamshire County Council and this role is an intrinsic part of the Centre’s success.

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Closing date: 28 Sep 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    37 hours per week Monday to Thursday 9am-5.30pm and Friday 9am-5pm

    Total hours per week: 37.00

  • Apprenticeship duration

    15 months

  • Possible start date

    16 Oct 2017

  • Date posted

    12 Sep 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

This Advanced (Level 3) Apprenticeship will provide administration support within a small specialist business support team in our Customer Service Centre.

The role will involve working closely with the team who provide:

  • The daily resourcing of the Customer Service Centre
  • The provision of reports and datasets
  • The administration of all applications for the Customer Service Centre

The role will involve varied duties including:

  • Updating applications, for example web chat and email templates
  • Postal deliveries
  • Administration of data for quality monitoring
  • IT equipment checks and keeping accurate logs
  • Transcribing telephone calls

Note: You will be eligible to 50% off of Arriva bus travel, 34% off of Chiltern Railways services and a range of discounts through our Employee Benefits scheme.

Requirements and prospects

Desired skills

  • Excellent written and verbal communication skills
  • Good ICT skills (examples may include:  Excel, Business Objects, GIS or other systems related to the collation, manipulation, analysis and reporting of data)
  • Planning and time management skills
  • Numeracy
  • Excellent attention to detail

Personal qualities

  • Willing to learn
  • Good attention to detail
  • Good organisational skills
  • Excellent time keeper
  • Honest
  • Happy to “own” tasks

Qualifications required

For Level 3 Advanced Apprenticeship - Qualified to Level 2 or above in Literacy and Numeracy (GCSE grades A* - C or equivalent), OR a Level 2 Intermediate Apprenticeship Qualification.

Future prospects

This is a great opportunity to gain general business administration skills and experience and transferable office skills. The apprenticeship offers many opportunities to learn all about the workings of a customer contact centre and the services Buckinghamshire County Council provide. Our last apprentice flourished into a confident team member and became a full time member of the team when her apprenticeship ended.

Things to consider

This is a full time position working a 37 hour week Monday to Friday.

About the employer

Buckinghamshire County Council is a local authority.




County Hall

Walton Street


HP20 1UA

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Training provider

Advanced Apprenticeship in Business Administration:

  • NVQ Level 3
  • Technical Certificate Level 3
  • Functional Skills Level 2
  • Employer Rights and Responsibilities
  • Personal Learning and Thinking Skills
  • Any additional elements
  • Training in workplace

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by South East Apprenticeship Company


Jules Williamson

Before you apply

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Closing date: 28 Sep 2017