Technical Administrator Apprentice Nu-Heat UK Ltd

Interested in a career in Administration? Nu-Heat are looking for an enthusiastic individual to join their team as a Technical Administrator Apprentice!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 09 Oct 2017

Apprenticeship summary

  • Weekly wage

    £168.75

  • Working week

    37.5 hours per week, Monday to Friday

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    16 Oct 2017

  • Date posted

    12 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001308209

  • Positions

    1 available

  • To support administration functions in the Technical team.
  • To ensure that customer expectations are met through the provision of timely and efficient services.
  • This apprenticeship role will be an opportunity to learn and develop all the necessary skills to become a competent administrator with the potential to make service and processing improvements.
  • In this role you will be expected to maintain excellent working relationships with all members of staff.
  • A key element of your role will be supporting the technical team by answering hunt group overflow calls and raising cases so customers can receive call backs.
  • You will ensure that customer service is maintained to the highest standard at all times when supporting the senior technical administrator and coordination of site visits.
  • Answer external telephone calls, transferring them and logging the relevant details on NetSuite as necessary in line with company standards.
  • Administer MCS paperwork.
  • Document Scanning.
  • Support senior technical administrator in every aspect to ensure role can be covered during annual leave etc.
  • Produce accurate minutes for process meetings.
  • To participate in the company’s PDR process.
  • To undertake relevant staff development/training.
  • Ad-hoc support helping Admin, Design and Distribution during the summer months.

You should advise the Technical Manager of your personal development needs and training requirements.


Requirements and prospects

Desired skills

  • Self-motivated and committed
  • Team player
  • Excellent levels of customer service via the telephone
  • Diligence in maintaining and creating accurate company records
  • Excellent IT literacy
  • Able to work in a calm and methodical manner
  • Able to work on your own initiative without supervision

Personal qualities

  • Well spoken
  • Well presented
  • Articulate
  • Good attention to detail
  • Organised
  • Able to self manage personal and professional development

Qualifications required

  • Good standard of English - able to communicate both verbally and in writing
  • Good standard of GCSEs (or equivalent)

Future prospects

Ongoing training and development encouraged by the employer which will give the applicant the opportunity to move on to a full time job.

Things to consider

The key dates are to be used as a guide only. Should the right candidate be found, this vacancy may close early.

About the employer

As the UK's largest supplier of warm water underfloor heating and integrated renewable solutions, Nu-Heat is committed to delivering fully designed, energy efficient systems to installers, housebuilders, contractors, architects and self-builders nationwide.

Employer

Nu-Heat UK Ltd

Address

Heathpark House

Devonshire Road

Honiton

EX14 1SD

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Training provider

  • Level 2 in Business and Administration
  • Level 2 Technical Certificate
  • Level 1 Functional Skills in English, Maths, and ICT
  • Employee Rights and Responsibilities (ERR)
  • Personal Learning and Thinking Skills (PLTS)

Apprenticeship framework

Business and Administration

Training provider

LIFETIME TRAINING GROUP LIMITED

Applications for this apprenticeship are being processed by Lifetime Training Ltd


Employer's Application Instructions

Please click on the link to apply


This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 09 Oct 2017