IT Support Apprentice - 12879 RM PLC

We are looking for forward thinking engineers who want to step up and help us support schools, academies and multi-academy trusts get the best from their internet connection and aid their move to cloud based solutions.

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Closing date: 30 Nov 2017

Apprenticeship summary

  • Annual wage

    £13,000.00

  • Working week

    Monday-Friday, hours will be confirmed with the employer

    Total hours per week: 37.50

  • Apprenticeship duration

    15 months

  • Possible start date

    04 Dec 2017

  • Date posted

    11 Sep 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number

    VAC001308074

  • Positions

    1 available

Duties/ Responsibilities
Service desk responsibilities include: 

  • Responding to support queries via telephone and email from our wide-ranging customer base of educational establishments. 
  • You will have the opportunity to help the Business launch new internet products and services, as well as being involved in projects that help make us even better at what we do
  • You’ll assist with the growth of cloud technologies and expansion of on-line content, a fast, functioning internet connection is mission critical to schools and educational establishments

Requirements and prospects

Desired skills

Skills

  • Previous support desk/service desk experience desirable but not essential
  • Previous customer service experience
  • Good problem solving skills
  • Great communication skills
  • Previous experience of working with ISP’s ( desirable but not essential)

Knowledge – Networking Fundamentals

  • Knowledge of the function of hubs, switches and routers in a network
  • Knowledge of Layer 2 and Layer 3 routing concepts
  • Able to identify layers of the OSI model
  • Knowledge of types of networks ( LAN , WAN )
  • Knowledge of the function and definition of gateways and firewalls
  • Potential to study towards and gain Cisco ICND1 certification

The ideal candidate

  • Will genuinely care about the customer experience and will be comfortable providing telephone based support
  • Will be able to handle variety and is able to articulate solutions to customers in a non-technical manner
  • We are looking for people with sound questioning and troubleshooting skills, who are keen to learn through personal study and training (formal + on the job) 
  • They will be interested in cross-platform networks and internet technology
  •  Enthusiastic, hardworking and keen to deliver great service

Personal qualities

Someone with an enthusiastic and professional attitude and a commitment to learning new skills

Qualifications required

3 x GCSE (or equivalent) at grades A-C in any subject plus GCSE English and Maths (or equivalents) at grade D or above

Future prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Things to consider

Benefits • Pension • Private Health • Childcare Vouchers • Critical Illness • Other Flexible Benefits Important Information “QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

About the employer

We pride ourselves as being at the heart of Education. With over 40 years of supporting technology in education, our history is as inspiring as our future. As an apprentice you'll have the challenges of our business plus the support of your colleagues. Employer Description Why Work for our business? • A chance to work in one of the UK’s leading employers (certified Top Employer UK for the 11th year running) • Work with a very broad and constantly evolving array of ICT • Working within the education IT sector is highly stimulating and hugely rewarding • The Business offers exceptional career development and advancement opportunities • The role has a high degree of autonomy and combines broad technical exposure as well as the opportunity to develop client relationship management

Employer

RM PLC

Address

140

Eastern Avenue

Abingdon

OX14 4SB

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Training provider

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider

QA LIMITED

Applications for this apprenticeship are being processed by QA Limited

Contact

0345 074 7825 apprenticeships@qa.com


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Closing date: 30 Nov 2017