Food & Beverage Assistant The Strawberry Bank Hotel

To learn and support the F&B Departments and provide excellent guest service at all times, ensuring revenue is maximised.

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Closing date: 11 Oct 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    30 Hours (5 days of 7)

    Total hours per week: 30.00

  • Apprenticeship duration

    12 months

  • Possible start date

    12 Oct 2017

  • Date posted

    11 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

  •  Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
  • Communicates to Duty Manager any difficulties, guest comments and other relevant information
  • Attends and participates in training sessions as scheduled

Prepares for service by ensuring:

  • Department area equipment is clean
  • Equipment is sorted and stored
  • Glassware is polished
  • All mis-en-place is ready and sufficient
  • Requirements for special occasions are ready
  • Music is on
  • Lighting is on
  • Department is ready for service and guest comfort

Carries out effective service by ensuring:

  • Guests are greeted and seated
  • Daily beverage specials are explained and up-sold
  • Food orders are processed accurately
  • Food and beverage orders are taken quickly
  • Payment methods are handled accurately
  • Working areas are cleaned and re-set quickly
  • Food & beverage guest service areas are clean
  • Guests are conversed with in relation to the food and beverage products

Carries out effective beverage service by ensuring:

  • Beverages are up-sold and regularly replenished, abiding by responsible alcohol service regulations
  • Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
  • Coffee and tea is served hot and in accordance with standard

Guest care standards are adhered to by ensuring:

  • Guests are advised on alcoholic beverages
  • Guests are given appropriate and professional guidance on menu & beverage selection through thorough product knowledge
  • The strengths of alcohol is advised and guests are advised as to their effect
  • Compliance with legal provisions of local liquor codes
  • Level of intoxication of guests is assessed and appropriate action taken
  • Advise guest on the hotel’s policy of smoking
  • Monitor factors which interfere with the total experience of the guest
  • Take appropriate action to resolve guest complaints

Actively participate in training and development programs and maximise opportunities for self development  

Requirements and prospects

Desired skills

  • Reliable and punctual
  • Diligent who takes pride in their work
  • Key attention to detail
  • Highly presentable
  • Good communication skills
  • Hard-working with a willingness to train
  • Good team player that shows initiative and a good level of common sense
  • Career driven

Personal qualities

  • Punctual
  • Hardworking
  • Helpful
  • trustworthy
  • Honest
  • Organised

Qualifications required


Future prospects

Upon completion, further progression might be available onto a level 3 Hospitality Supervision & Leadership apprenticeships should you wish to work in the Hospitality sector in a supervisory role.

Things to consider

This job includes evening and weekends, on a rota basis. The role is full-time and you must be flexible as there will be late sessions.

About the employer

The Strawberry Bank a modern styled drinking and eating destination in Meriden, Solihull. With our stunning surroundings, relaxed decor and friendly team, we invite you to enjoy the newly refurbished interior with a leisurely drink from our extensive selection in the pub or dine from our range of classic meals in the Restaurant. We also boast an exclusive function room that can be tailored for Weddings, Conferences and other Events to suit your individual needs as well as, 55 bedrooms in The Strawberry Bank Hotel. So whether you are looking for somewhere to enjoy drinks with friends, somewhere to celebrate that special occasion or simply want to be cooked for, come and visit The Strawberry Bank.


The Strawberry Bank Hotel



Main Road



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Training provider

Full Apprenticeship Training Level 2 will be provided by Interserve.

All training done on site at work, no day release.

You will also be working towards a technical certificate, ERR (employer rights and responsibilities and functional skills in maths and English if not already achieved.)

Apprenticeship framework

Food and Drink

Training provider


Applications for this apprenticeship are being processed by Interserve Learning & Employment


Joanne Slimm

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Closing date: 11 Oct 2017