IT and Administration Apprentice College Way Surgery

We have an exciting new opportunity to join the team at College Way Surgery. The successful candidate will provide assistance to the IT, Administration and Reception teams. We are a busy practice and work hard to provide an excellent service to both patients and colleagues.

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Closing date: 01 Oct 2017

Apprenticeship summary

  • Weekly wage

    £149.85 - £260.85

    Wages explained

    The current National Minimum Wage rates are £4.05 an hour for 16 - 17 year olds, £5.60 an hour for 18 - 20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship(usually one day per week).

  • Working week

    8am-8pm Monday -Friday

    Total hours per week: 37.00

  • Apprenticeship duration

    12 months

  • Possible start date

    09 Oct 2017

  • Date posted

    11 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

  • Electronic data administration using the Practice clinical system
  • Media administration; working with IT team to maintain website and in-surgery patient information systems.  Assist in delivering other IT solutions to improve patient communication (Facebook, SMS)
  • Assisting with data input during immunisation clinics
  • General administration including photocopying, opening and distributing the post, scanning and filing
  • Dealing with patient enquires by phone and face to face
  • Scanning and linking of patient documents
  • Processing and photocopying patient reports
  • Reception duties, after initial training

Opportunities to undertake audio typing, if proficient

Requirements and prospects

Desired skills

  • Ability to plan ahead, organise and determine own workload priorities
  • Ability to use initiative and to work well as part of a team
  • Ability to use own judgement, resourcefulness and common sense
  • Ability to work accurately, particularly when under pressure to meet deadlines
  • An understanding, acceptance and adherence to the need for strict confidentiality
  • Excellent IT skills
  • Ability to adapt to a changing environment
  • Attention to detail and quality

Excellent communication skills and patience to allow effective communication with a wide variety of people

Personal qualities

  • Good interpersonal skills. 
  • A willingness to demonstrate flexibility with regards to duties and availability. 
  • Committed to providing a quality service. 
  • Good timekeeper. 
  • Caring, courteous, calm.
  • Commitment to own personal development. 
  • Willing to learn and to undertake further training. 

Qualifications required

Minimum: 5 or more GCSEs grades A-C (to include Maths & English)

Future prospects

For the right candidate, future prospects are very good. The Employer is keen to take an Apprentice and grow them through the business.

Things to consider

Some shifts may start at 8am and others end at 8pm Uniform shirts/blouses provided, accompanying attire should be navy blue. If you are currently registered as a patient at College Way Surgery you will need to re-register with another Practice.

About the employer

College Way Surgery is based on the edge of Taunton. The surgery has 9 GP partners overseeing over 12700 registered patients.


College Way Surgery


Comeytrowe Centre



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Training provider

  • Level 2 Diploma in Business Administration
  • Functional skills Maths, English and ICT if required

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Richard Huish College


Jo Mellor 01823 424603

Before you apply

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Closing date: 01 Oct 2017