Apprentice Customer Services Coordinator Quickdraw Supplies Ltd

To join existing customer service team, handling customer enquiries office admin generated by our online sales channels.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Oct 2017

Apprenticeship summary

  • Weekly wage

    £159.38

  • Working week

    Monday to Friday 37.5 Hours Per Week

    Total hours per week: 37.50

  • Apprenticeship duration

    13 months

  • Possible start date

    06 Nov 2017

  • Date posted

    11 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC091059840

  • Positions

    1 available

You will learn about the business and will carry out customer focused tasks such as processing returns, answering email enquiries and phone calls. There will also be a degree of general admin including storing and retrieving information from existing filing system. As you progress, you will be able to manage your calls and contribute to more day to day tasks including booking shipments with couriers and liaising with postal carriers.


Requirements and prospects

Desired skills

  • Excellent customer service skills
  • Clearly understands how to prioritise and reacts positively to change
  • Works well under pressure Experience in MS Office, Excel & Word
  • Focussed to deliver high quality performance
  • Good attention to detail

Personal qualities

  • Excellent communication skills
  • Highly organised and able to cope with multiple tasks at one time
  • Self-motivated, enjoys working in a productive environment
  • Flexible attitude

Qualifications required

Minimum 5 GCSE's  grade C or above including English & Maths or equivalent qualifications

Future prospects

Every effort will be made to continue employment after the apprenticeship has finished. All previous apprentices have taken up full time roles within the company.

Things to consider

The Apprenticeship National Minimum Wage (ANMW): From April 2017 the ANMW was set at £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

About the employer

Established and fast growing online retailer.

Employer

Quickdraw Supplies Ltd

Address

Unit 26a High Street

Totton

Southampton

SO40 3HX

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Training provider

  •  City and Guilds Level 2 Diploma in Customer Service
  •  Functional Skills qualification in Mathematics at Level 1
  •  Functional Skills qualification in English at Level 1
  •  Employer rights and responsibilities Personal learning and thinking skills

Apprenticeship framework

Customer Service

Training provider

BROCKENHURST COLLEGE

Applications for this apprenticeship are being processed by Brockenhurst College

Contact

Janet Turner


Employer's Application Instructions

Apply via GetMyFirstJob - applications come through to the provider, are prescreened by a telephone interview.


This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Oct 2017