Apprentice Customer Service Assistant Foreign Car Spares Ltd

Urgent vacancy! Apprentice Customer Service Assistant required for Foreign Car Spares, a leading car parts dealer in Birmingham. Excellent opportunity to earn, learn and gain a nationally recognised qualification in Customer Service Level 2.

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Closing date: 06 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Friday, 9am - 5:30pm

    Total hours per week: 40.00

  • Apprenticeship duration

    12 months

  • Possible start date

    09 Oct 2017

  • Date posted

    11 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    2 available

Urgent vacancy! Apprentice Customer Service Assistant required for Foreign Car Spares, a leading car parts dealer in Birmingham. Excellent opportunity to earn, learn and gain a nationally recognised qualification in Customer Service Level 2 for 12 months.

Gain valuable experience in a very professional environment; the varied duties will include:

  • Dealing with telephone enquiries
  • Meeting and Greeting customers
  • Sending out parcels
  • Taking order details
  • Data input
  • Any other related duties to support business requirements

Requirements and prospects

Desired skills

  • Excellent telephone Manner
  • Good communication skills
  • Organisational skills

Personal qualities

  • Good timekeeping
  • Confident
  • Polite

Qualifications required

Maths and English at GCSE or Functional Skills

Future prospects

Possible opportunity to progress onto an Advanced Apprenticeship/employment.

Things to consider

• Please do not contact this employer; you must be eligible for the qualification first with the training provider, Gordon Franks Training, who will conduct the first interview (apply online or see the ‘contact details’ section). Once successful, your details will then be forwarded to the employer, for you to be considered for this vacancy. • Please research the employer and Gordon Franks Training. • From April 1st 2017 the National Minimum Wage (NMW) for Apprentices is £3.50 per hour. This applies to 16-18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the National Minimum Wage appropriate to their age applies. The wage for Apprentices applies to both time spent on the job plus time spent training.

About the employer

Foreign Care Spares LTD began selling car parts in 1995 and a mail order service began the following year. FCS are now one of the largest and most specialised services of our type in the UK for Delivering Used and New Japanese Car Parts throughout the UK. At FCS LTD you can buy a car or just spare parts…Recover or deliver vehicles nationwide…have an oil change or refit a new engine.. have an MOT or Scrap a car and all this and more under one roof.


Foreign Car Spares Ltd



Parkfield Road


B8 3AY

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Training provider

  • Customer Service Level 2 qualification
  • Functional Skills qualifications in Maths/English/IT (additional support available if required)
  • Full training provided at employer site
  • Choice of online or paper-based portfolio
  • Regular Assessor Visits, Observations and Reviews
  • Witness Testimonies from Employer
  • Exams/Assessments/Workshops
  • Technical Certificate (industry knowledge)

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by Gordon Franks


Shakera Rahman 0121 333 3001

Before you apply

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Closing date: 06 Oct 2017