Apprentice Service Advisor (Lexus Derby) Toyota Academy

Apprentice Service Advisers required to work in one of the many Toyota Retail Centres. The Service Department is the hub of the Centre's After Sales business.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    8.30 am - 5.30 pm, Mon- Fri

    Total hours per week: 40.00

  • Apprenticeship duration

    2 years

  • Possible start date

    01 Nov 2017

  • Date posted

    11 Sep 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

As a member of the team, the Service Advisor:

  • Co-ordinates the movements of the customer vehicles through the service centre
  • Liaises with the customers regarding service or repairs
  • Acts as a link between the customer and the service repair team 
  • Co-ordinates utilisation of the work shop

Requirements and prospects

Desired skills

  • Well organised
  • Computer literate

Personal qualities

  • Good listener
  • Willing to provide excellent customer service
  • Willing to study hard

Qualifications required

  • Ideally you will have GCSE A-C (or equivalent) in Maths, English although this is not mandatory

Future prospects

A competent Service Adviser has many transferrable skills throughout the retail motor industry. It is not uncommon for Service Advisors to progress through the ranks to become, Service Manager, After Sales Manager, even Dealer Principle!

Things to consider

Varied and interesting job, dealing with customers and many members of staff within the centre You may be expected to work some Saturdays (after certain period)

About the employer

You will be employed by a Toyota/Lexus Retail Centre.


Toyota Academy


Orient Way

Pride Park


DE24 8BY

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Training provider

  • Level 3 NVQ in Customer Service
  • Level 3 Certificate in Customer Service for the Motor Industry
  • Functional Skills as required

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by Toyota Academy

Other information

If you meet the employers’ requirements we will be in touch to arrange an interview.

Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.50 per hour. This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies.

We ask that all applications are made directly through the online application system. Any applications that are made directly to the employer will jeopardise your chance of an Apprenticeship with this employer and will not be considered as part of the selection process.

Employer's Application Instructions

Apply online at and complete the online application form in full

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Oct 2017